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What people say:
Added 16th March 2011
“The book has really given me quite unbelievable pleasure and brought back so many wonderful memories, a treasure indeed”
“Doesn't get much better - ordered Monday and came on Wednesday. Very pleased with my purchase which looks good on the wall”
Added 9th June 2005
“Customer Ref. No. 161465 Received to-day my copy of above publication, Many thanks. Very pleased way beyond my expectations”
Added 16th March 2011
“I would just like to thankyou my order that I received today.It is first class and they look great on the wall. Thanks once again for your speedy service and first class work”
Added 20th August 2019
“I have just received my order of the framed print of All Saints Church, Crondall with inscription and wanted to let you know that I am absolutely delighted with the end result, and the very speedy and efficient service from yourselves. Am hugely impressed and will definitely deal with you again”
Added 24th August 2020
“Got you from the Helpful Book Company and just wanted to say what a very nice website you have, I sent a couple of epostcards already and found it was easy to do, no doubt I will succumb to some paid-for items in due course!!! We live in France so this site could be useful ( and interesting) for presents................ Best wishes, Audre”
Added 16th March 2011
“I received the calendar and it was lovely. I've shown lots of people it, and have given your website out to lots and lots of people over xmas, as they thought it was such a good idea. Thank you very much, hope to be ordering something else off you very soon”
Added 16th March 2011
“I am so glad i used the Francis frith collection to buy my mum and mother in law there xmas presents.The pictures are fantastic and they will love them.I will spread the word around about your fantastic photo collection..Well done”
Added 30th January 2008
“Those lovely books arrived this afternoon and I am so happy! They were in perfect condition and very well packaged. I look forward to sharing them with lots of friends and family. If you ever need someone to 'put in a good word' for the excellent service of your business, please do not hesitate to ask me. Thank you very much”
Added 16th March 2011
“I am writing to say Thank you because I have been so impressed with your service. Unfortunately, the first item arrived damaged. A straightforward telephone call to a friendly/helpful member of your staff and a replacement was sent within 10 days. I noticed that the title of the map had been incorrectly stated on the reprint. Once again a telephone call to a friendly/helpful person and I was clear as to how things would be resolved. Within 2 weeks a replacement has once again been received. And even yesterday evening somebody telephoned me to arrange the refund to my Account of the Carriage Charge. My experience of using your service has been excellent. Mistakes and problems happen in Business all the time, but when you have an excellent Customer Service Team who are keen to resolve matters to a customers complete satisfaction it makes such a difference. If other Business took the same attitude as yourselves towards Customer Service it would make such a difference to them. I will definitely be using you again. And most certainly recommending you to others”
Added 16th March 2011
“Thank you so much for a wonderful book which brings back so many memories for my husband”
Added 16th March 2011
“…the photographs are lovely and you have caught the feeling of the town so well in your captions - it is a joy to read and I look forward to your next edition. Many thanks for such a lovely book”
Added 16th March 2011
“I would like to thank you for the prompt and efficient way you dealt with the replacement order. I was astonished to receive the correct print this morning 23/12/03! It's rare to receive such 'good service' these days especially at such a busy time. A Merry Xmas and thanks again”
Added 18th May 2020
“I would just like to say "Thank you" for the prompt efficient service of my most recent order. A beautiful framed print which I ordered for my Mum's 91st birthday. She was delighted with it. I have purchased previous items of personalised calendars, tea towels and a igsaw. Always the same excellent service. Thank yo”
Added 16th March 2011
“Not really an enquiry but a tribute to your wonderful site. I just had to say how much I enjoy traveling back in time via such beautiful photography. Thank you so much and I hope that I am not out staying my welcome posting too many memories. Thanks again”
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