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What people say:
Added 16th March 2011
“I am writing to say Thank you because I have been so impressed with your service. Unfortunately, the first item arrived damaged. A straightforward telephone call to a friendly/helpful member of your staff and a replacement was sent within 10 days. I noticed that the title of the map had been incorrectly stated on the reprint. Once again a telephone call to a friendly/helpful person and I was clear as to how things would be resolved. Within 2 weeks a replacement has once again been received. And even yesterday evening somebody telephoned me to arrange the refund to my Account of the Carriage Charge. My experience of using your service has been excellent. Mistakes and problems happen in Business all the time, but when you have an excellent Customer Service Team who are keen to resolve matters to a customers complete satisfaction it makes such a difference. If other Business took the same attitude as yourselves towards Customer Service it would make such a difference to them. I will definitely be using you again. And most certainly recommending you to others”
Added 16th March 2011
“I must thank you for the two superbly mounted photographs. They are absolutely exquisite, very evocative and nostalgic. Perfect in every way and beautifully packed. You are to be congratulated on a first class service, a great website and an amazingly good company all round”
Added 16th March 2011
“Firstly, thank you for your prompt reply to my email regarding express delivery. Secondly, thank you so much for delivering the picture so quickly. The picture was beautifully presented and nicer than I was expecting. I can't wait to give it to my Dad for his birthday. Many thanks”
Added 16th March 2011
“The first jigsaw was such a success, I've just ordered three more for distant friends. Brilliant concept, great web site and nice discount offers”
Added 16th March 2011
“Just wanted to say thank you for the lovely mounted print of Guildford that you sent me recently free when I returned the offer slip from your book of Guildford photos.
The print and your service are first class and I will not hesitate to tell my friends and family about the good impression you have made with one satisfied customer”
Added 15th March 2011
“I would just like to thank you for your wonderful service with this recent order. I wanted to let you know that the goods arrived safely and that the recipients were absolutely delighted. You might not think that this is a very big thing until you see that the order was sent to Christchurch, New Zealand! I felt certain that this would be lost for ever after recent events but somehow it was delivered and was a welcome touch of comfort to them in the midst of so much devastation. Thank you again”
Added 20th October 2017
“The picture arrived this morning (Friday), here in Geneva. I am so impressed! I only ordered it on Monday evening. Thank you so much”
Added 16th March 2011
“I was very excited to see this on your website to buy. My parents owned the village shop in the picture from the late 1950's (not sure what date) until 1965 when I was just under 2 years old. They sold your postcards in their shop and I still have some tucked away somewhere. They obviously were very involved in village life although both are now deceased. They used to talk very fondly about their time in Wetheral and the village characters. Thank you for making my Christmas with being able to purchase this item”
Added 16th March 2011
“Many thanks for the jigsaw - which arrived today - excellent delivery! I shall definitely be back to browse your website - fascinating pictures”
Added 16th March 2011
“Today I received the four prints I ordered and they are fantastic! Thank you so much; I know the people who are to receive them as gifts will be 'over the moon'”
Added 16th March 2011
“Just a little note to thank you for the beautiful picture of Bourne in Lincolnshire. It reminds me of, I believe, one of the most beautiful counties in the country. Many thanks once again”
Added 2nd April 2019
“Order received today. Beautiful!!
Thank you for the swift and excellent service ”
Added 16th March 2011
“...We spent 12 years at Sandown Caravan Park when they were all small, now they all take their children over for holidays. Wonderful memories. Thank you”
Added 16th May 2017
“I just wanted to email you and say 'thank you very much' for being so helpful with my last minute Warlingham picture order on Thursday 27th April. Although Francis Frith were not able to offer a Saturday delivery, I really appreciated your willingness to still take my order, while I arranged my own courier collection, and doing all you could to make it work. Even taking the trouble to ring to say you had yet to receive the parcel label from me, (which had been held up in the cloud).
I can report that the picture was delivered to me Saturday morning and it looked really good. It was for a 70th birthday present of a family Friend. I wrapped it up and was then able to take it along on Sunday lunchtime for the celebration meal.
The next day I received an email from our friend, thanking my Fiancee and me for a 'kind, thoughtful and interesting gift' and that they had 'spent a bit of time' (that day) 'checking out what buildings are still in the vicinity of the Green.
Thank you Andrea, thank you team in the workshop for the quick turn around, and thank you Francis Frith.”
Added 11th July 2020
“Just had a preliminary look at your new publication online and will return to it when time permits, but just to congratulate everyone involved in the production of this fascinating history. What a family they were”
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