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What people say:
Added 5th September 2018
“Hello Andrea
Just a quick note to thank you and your team for your speedy and considerate service. I ordered a map print and explained to you that I really wanted it by this coming Friday as it is a special gift. You dealt with my order with the utmost professionalism and assured me it would be delivered by Friday. It came today. The print, the mount and the frame are exactly as I expected.
I am really impressed with your company’s service. Thank you.”
Added 16th March 2011
“The book is great by the way just what I wanted & the inscription looks lovely. I've no doubt I'll be using your company again in the future”
Added 16th March 2011
“I am writing to say Thank you because I have been so impressed with your service. Unfortunately, the first item arrived damaged. A straightforward telephone call to a friendly/helpful member of your staff and a replacement was sent within 10 days. I noticed that the title of the map had been incorrectly stated on the reprint. Once again a telephone call to a friendly/helpful person and I was clear as to how things would be resolved. Within 2 weeks a replacement has once again been received. And even yesterday evening somebody telephoned me to arrange the refund to my Account of the Carriage Charge. My experience of using your service has been excellent. Mistakes and problems happen in Business all the time, but when you have an excellent Customer Service Team who are keen to resolve matters to a customers complete satisfaction it makes such a difference. If other Business took the same attitude as yourselves towards Customer Service it would make such a difference to them. I will definitely be using you again. And most certainly recommending you to others”
Added 16th March 2011
“My mother received her prints today. Thank you very much for responding so quickly this morning to my email. She is delighted with them”
Added 6th November 2020
“Hello lovely people, Oh my god! My frame arrived! It is my favourite picture of Walton on the naze village. I was so excited to see the picture amongst your selection and promised myself a frame. I fell in love with the village on holiday and consequently chose to travel from London to get married there. This item has made me soooo happy. A perfect picture, perfectly made to remind me of a perfect wedding day. This is the best present my hubby has bought for me. I am enjoying the e-cards and the free downloaded book. I would like to see you make a frame that you can choose to put more than one picture in. Thank you so much for your lovely work. See you soon. I'm already choosing my next items. You are a wonderful company!”
Added 29th August 2020
“ I wanted an old map of Stoke Gifford, near Bristol for my husband's birthday. So l ordered an 1880 map from Francis Firth. I did pay for express delivery but I didn't expect it to arrive the next day! We are really pleased with the map which clearly shows our house. The framing is really good. The ordering process on the website was slick allowing you to see the various options for the mount and fram”
Added 16th March 2011
“Just to say very many thanks for the safe delivery of the frame for my father's photographs - ordered on Monday. Great customer sevice as usual! (ref: 567226”
Added 16th February 2018
“Thank you for sorting and suggesting the frame and colour of the picture. We are thrilled with it as was the recipient on his 70th birthday. Many thanks. ”
Added 3rd December 2018
“Just to say how delighted I am with the picture tea towel which arrived today. The quality of the cloth is high and I'm sure the recipient will love the gift.”
Added 16th March 2011
“Hello, Just to say i received the calendar this morning, i am absolutely delighted with this, and to say thank you very much”
Added 16th March 2011
“Just wanted to say that I am extremely pleased with the framed print I ordered - it's lovely. The whole process was trouble-free so I wish to complement your team - you answered my query about delivery times promptly and accurately. I placed my order on Wednesday and I took delivery at 12.00 noon today (Friday).
An excellent picture and an excellent service. I shall certainly be placing future orders with you.
Thank you”
Added 16th March 2011
“I am just writing to thank you for a wonderful service. I received my poster size prints yesterday and I am delighted with them. The service I have received has been first class. The quality of the prints is second to none. I am extremely happy with them.
In this day and age people just don't take the time to say thankyou and let other people know that they appreciate the service they have been given, hence this email.
Once again a very BIG THANK YOU to all”
Added 16th March 2011
“..my father was absolutely delighted with the print of Winchmore Hill that I bought him for Christmas. It was his era and perfect. Thank you”
Added 6th October 2021
“My two books arrived this morning. Fantastic service, delighted with the books. Thank you”
Added 16th March 2011
“A really charming and evocative book. Well done! I'm very proud to have had my own name printed in it as a pre-publication buyer - Christmas presents sorted”
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