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What people say:
Added 18th August 2018
“My order delivered this morning - beautifully packaged and undamaged. Thank you very much”
“I recently received a personalised copy of your "Did You Know" Cornwall and am delighted with it and is just the sort of book I was looking for. I was more than impressed with your speedy delivery and service. Praise where praise is due. Very many thanks indeed. C. Penn”
Added 16th March 2011
“As a new subscriber, may I say that your web site is first-class - easy to navigate, all the information I needed and I will certainly be purchasing from you in the future”
Added 8th January 2018
“Outstanding customer service.
I ordered a photographic memories book during the christmas holiday period for a relative's birthday on Jan 5th and given the published printing dates and closedown I anticipated and was happy that she would receive it within a week or so of her birthday. However my order was obviously prioritised on your return to work (from the birthday message we put in the book) and she actually received it on her birthday. Thank you very much for what I consider is outstanding customer service and extraordinary attention to detail. She was thrilled to receive the book too”
Added 16th March 2011
“I'm new to the site and just think it is fantastic!...expect plenty more orders over the summer delivered to my address”
Added 28th July 2021
“My brother (in France) is delighted with his book about Aylesbury where we were born and grew up. We are both impressed by your service and especially like the inscription idea.”
Added 16th March 2011
“Just wanted to say that I am extremely pleased with the framed print I ordered - it's lovely. The whole process was trouble-free so I wish to complement your team - you answered my query about delivery times promptly and accurately. I placed my order on Wednesday and I took delivery at 12.00 noon today (Friday).
An excellent picture and an excellent service. I shall certainly be placing future orders with you.
Thank you”
Added 16th May 2017
“I just wanted to email you and say 'thank you very much' for being so helpful with my last minute Warlingham picture order on Thursday 27th April. Although Francis Frith were not able to offer a Saturday delivery, I really appreciated your willingness to still take my order, while I arranged my own courier collection, and doing all you could to make it work. Even taking the trouble to ring to say you had yet to receive the parcel label from me, (which had been held up in the cloud).
I can report that the picture was delivered to me Saturday morning and it looked really good. It was for a 70th birthday present of a family Friend. I wrapped it up and was then able to take it along on Sunday lunchtime for the celebration meal.
The next day I received an email from our friend, thanking my Fiancee and me for a 'kind, thoughtful and interesting gift' and that they had 'spent a bit of time' (that day) 'checking out what buildings are still in the vicinity of the Green.
Thank you Andrea, thank you team in the workshop for the quick turn around, and thank you Francis Frith.”
Added 16th March 2011
“The book has really given me quite unbelievable pleasure and brought back so many wonderful memories, a treasure indeed”
Added 22nd March 2019
“Just received my print and it is absolutely perfect! Thank you so much. My parents will love this gift.”
Added 16th March 2011
“I would like to thank you for your swift service in replacing this puzzle, it has arrived , as yet I have not unsealed it, I would like to thank you and your staff for an excellent service”
Added 16th March 2011
“Thanks for a real grand book”
Added 16th March 2011
“I am delighted with the two books I've received, Whitby and Yorkshire and will get much pleasure from them. As children my brothers and I spent many happy hours on the Sands as they were called by that name in the 1930s - not the Beach as it is named today”
Added 29th March 2012
“Just thanking your for your excellant service. Ordered Monday, delivered Wednesday on my wall Thursday. I will recommending you to family and friends. Thank you very much”
Added 16th March 2011
“I have finally received my eagerly awaited copy of the book "I Remember When...". I was curious as to which story your company had published in the book. I was overwhelmed and astonished to see that you have published four of my stories, one of which is on Page 69. This entailed the story of the Majestic Cinema in Mitcham and my subsequent dream of going to the South Pacific. The pictures attached are in fact one of the islands I lived on for 14 years with my husband and two daughters - the youngest was born there and the eldest was 16 months when we arrived. We were there when Papua New Guinea became an Independent Nation and I have many experiences and memories of the island of New Britain - of course I have written these down - but are only for private publication. We left when my husband was murdered, but that is another story.
I continue to live in the Pacific and at the moment I am in Far North Queensland, Australia.
I will continue to write on your site on the different places I visited during my young years. I enjoy reading the book, it is very well presented, and learning of more experiences of the other writers in the book.
Thank you again for publishing my stories and I look forward to seeing another book published next year, whether it has any of my stories in it or not.
I would be grateful if you can forward my thanks to John M Buck”
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