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What people say:
Added 18th October 2017
“It arrived this morning, and I just wanted to let you know I am over the moon with it. It’s really beautiful and I would recommend your business highly”
Added 11th November 2019
“I have just received my order of 6 mugs printed with old pictures of Barnstaple. They arrived very quickly and in good condition and I just wanted to say thank you. They are to be a Christmas present for my brother in law who lives in Barnstaple and they are lovely. We bought him matching place mats last year which he loved. I am sure that he will also love these beautiful mugs. Thank you”
Added 17th November 2021
“Have just recieved our order.
So pleased with the quality and service.
Will be ordering again very soon.”
Added 6th July 2017
“I placed an order early Monday afternoon July 3rd and received it this morning (July 5th) despite the order including a book with a personal message on the flyleaf.
Even though we paid for expedited delivery this is still incredibly quick service!
The way life seems to work is that people are very quick to complain but slow to say thank you.
The map and the book are exactly what I wanted and I am staggered as well as being impressed at the rapid turnaround of and completion of the order.
Suffice to say, thank you and I will have no hesitation in recommending Francis Frith to anybody looking for a special gift or historical memento”
Added 16th March 2011
“I am writing to say Thank you because I have been so impressed with your service. Unfortunately, the first item arrived damaged. A straightforward telephone call to a friendly/helpful member of your staff and a replacement was sent within 10 days. I noticed that the title of the map had been incorrectly stated on the reprint. Once again a telephone call to a friendly/helpful person and I was clear as to how things would be resolved. Within 2 weeks a replacement has once again been received. And even yesterday evening somebody telephoned me to arrange the refund to my Account of the Carriage Charge. My experience of using your service has been excellent. Mistakes and problems happen in Business all the time, but when you have an excellent Customer Service Team who are keen to resolve matters to a customers complete satisfaction it makes such a difference. If other Business took the same attitude as yourselves towards Customer Service it would make such a difference to them. I will definitely be using you again. And most certainly recommending you to others”
Added 16th March 2011
“I am really thrilled with your website. I am visiting it after having bought your Around Manchester book. My family come from Salford and Manchester and I am ordering some photos from the book”
Added 16th March 2011
“…the photographs are lovely and you have caught the feeling of the town so well in your captions - it is a joy to read and I look forward to your next edition. Many thanks for such a lovely book”
Added 18th January 2018
“Thank you for the excellent service on my order for two pictures, the product, delivery and packaging were superb. Our friends are amazed that pictures like these existed and have difficulty in believing how much our home area has changed and also how much is still the same! A cousin living in Leicestershire was in tears to see a picture of her grandmother's house she played in as a child. Thank You”
Added 8th December 2011
“Received framed picture of Swanley today. Very pleased with purchase. It is a Christmas gift and will be very much appreciated”
Added 16th March 2011
“I want to let you know how pleased I am with my order. Packaged very securely and the quality is superb. many thanks”
“Thank you very much for my framed photos - the quality is excellent and I 'was over the moon' when I first saw them and of how well they all turned out. The photos are certainly a talking point of days gone by and the memories they bring back. And thank you so much for having the photos available, and I will order more framed photos in the future of Swanley.
”
Added 12th August 2011
“I recently ordered an A3 Wall Calendar and an Appointment Calendar and I wish to say how pleased I am with the calendars you sent me. The photos are excellent and I am sure my sister will be pleased with the Appointment Calendar when I send it to her later in the year. Thanks again for all your efforts”
Added 16th March 2011
“A quick note to congratulate you guys on an exceptional website. We visited for the first time tonight and were very pleasantly surprised at the quality of the product and the ease of making a purchase, great promotional offers too.
I will not hesitate in passing on to friends and family your address and details, well done, and good luck for the future.
I look forward to receiving my purchase”
Added 26th October 2021
“just wanted to let you know that the order has arrived today!
this is great, as it is my partner's birthday, so I wanted to thank you all for a fantastic service!
Many thanks to all the team.”
Added 16th March 2011
“The book is great by the way just what I wanted & the inscription looks lovely. I've no doubt I'll be using your company again in the future”
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