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What people say:
Added 16th March 2011
“Just to say very many thanks for the safe delivery of the frame for my father's photographs - ordered on Monday. Great customer sevice as usual! (ref: 567226”
Added 16th March 2011
“I received my framed prints this morning and I am really delighted with them, they are now proudly hanging on my living room wall. Thankyou very much”
Added 16th March 2011
“Cannot thank you enough for your very prompt response to my concerns, it is indeed 'real' Customer Service. I look forward to receiving my items”
Added 21st July 2010
“Many thanks for a very enjoyable site where I have made contact with some old friends”
Added 1st January 2001
“I posted a comment about how I was evacuated to Ystalyfera at the beginning of World War 11 (late 1930 ) and stayed with my aunt and uncle at Bryncelyn. Low and behold I have received a reply from the son of my long lost cousin, Conway Rees! They now live in Chicago USA and through the Francis Frith website we are now in contact after 60 years. I can't believe it and am eternally grateful for this opportunity”
Added 8th April 2020
“I am writing to thank you for your kind e-card service at this awful time. As I do now wish to take too much advantage of your service - I have sent 5 so far for Easter - please let me know if there is a limit of use, and the price of the cards if I exceed the limit. I must say they have all been well received and cheered the recipients considerably at what is otherwise a dismal time. Thank you again. Keep Safe and Well”
Added 16th March 2011
“I received the Poster size Photograph of Abertillery this morning, I would like to say that is an excellent image. The quality and detail is wonderful.
Many thanks,
Graham”
Added 16th March 2011
“Thank you for the print of Slaithwaite, it arrived quickly, well packaged and intact, once again we are more than happy with the goods you supply. My husband is over the moon with his birthday present. Kind regards Mrs C Mellor. order no 29505”
“I received Calendars this morning. Very pleased with the quality. One for myself and one for my sister. Good memories of holidays at Talacre in the 60's. Many thanks”
Added 16th March 2011
“This website is brilliant”
Added 16th March 2011
“Calendar arrived yesterday (2nd Feb) Most impressed with speed of service and calendar itself. Thanks a lot”
Added 16th March 2011
“I am writing to say Thank you because I have been so impressed with your service. Unfortunately, the first item arrived damaged. A straightforward telephone call to a friendly/helpful member of your staff and a replacement was sent within 10 days. I noticed that the title of the map had been incorrectly stated on the reprint. Once again a telephone call to a friendly/helpful person and I was clear as to how things would be resolved. Within 2 weeks a replacement has once again been received. And even yesterday evening somebody telephoned me to arrange the refund to my Account of the Carriage Charge. My experience of using your service has been excellent. Mistakes and problems happen in Business all the time, but when you have an excellent Customer Service Team who are keen to resolve matters to a customers complete satisfaction it makes such a difference. If other Business took the same attitude as yourselves towards Customer Service it would make such a difference to them. I will definitely be using you again. And most certainly recommending you to others”
Added 16th March 2011
“I just wanted to write and let you know how much I have enjoyed all the information on your website. I stumbled across it quite by accident from another website and have been enthralled for the past hour or so. Thank you for a fascinating look into the past and for the beautiful photos”
Added 11th November 2019
“I have just received my order of 6 mugs printed with old pictures of Barnstaple. They arrived very quickly and in good condition and I just wanted to say thank you. They are to be a Christmas present for my brother in law who lives in Barnstaple and they are lovely. We bought him matching place mats last year which he loved. I am sure that he will also love these beautiful mugs. Thank you”
Added 16th March 2011
“I must thank you for the two superbly mounted photographs. They are absolutely exquisite, very evocative and nostalgic. Perfect in every way and beautifully packed. You are to be congratulated on a first class service, a great website and an amazingly good company all round”
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