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What people say:
Added 16th March 2011
“….It was more than generous of you to send the correct print (which is now winging its way to my friend in Devon) and for me to keep the 'wrong one' complimentory. It is very much appreciated”
Added 16th March 2011
“Hi Isobel, Further to our communications re the picture I wanted, I would like to thank you for your good offices in this matter, what you said would be done was promptly done and I duly ordered the said item today via the telephone. Many thanks are also due to the young lady at the end of the telephone, her cheerful, bubbly and friendly manner made the ordering process a real pleasure. Well done at the Francis Frith organisation - may you continue to prosper. Bye E Ashby (Geriatric!”
Added 16th March 2011
“Just a message to say thankyou for processing and despatching my order so quickly, especially in the run up to Christmas. The customer service I received - both on the phone and by email - was excellent, so thank you very much.
Oh, and the picture is lovely”
Added 16th March 2011
“Many thanks for your kind attention. The calendar was safely received today with the correct amendment. Excellent customer service”
Added 16th March 2011
“I recently bought from you a framed photograph of Binbrook Church in Lincolnshire for my grandmother's birthday. I would like to thank you for a wonderful product - she was very happy with the family around her, pointing out different places from her youth (and family graves!) and declared it the best present she had received in many years. You have made her very happy and I look forward to using your service again in the future. With thanks.
I recently bought from you a framed photograph of Binbrook Church in Lincolnshire for my grandmother's birthday.
I would like to thank you for a wonderful product - she was very happy with the family around her, pointing out different places from her youth (and family graves!) and declared it the best present she had received in many years.
You have made her very happy and I look forward to using your service again in the future.
With thanks
Dear Sir / Madam
I recently bought from you a framed photograph of Binbrook Church in Lincolnshire for my grandmother's birthday.
I would like to thank you for a wonderful product - she was very happy with the family around her, pointing out different places from her youth (and family graves!) and declared it the best present she had received in many years.
You have made her very happy and I look forward to using your service again in the future.
With thanks
I recently bought from you a framed photograph of Binbrook Church in Lincolnshire for my grandmother's birthday. I would like to thank you for a wonderful product - she was very happy with the family around her, pointing out different places from her youth (and family graves!) and declared it the best present she had received in many years. You have made her very happy and I look forward to using your service again in the future”
Added 16th March 2011
“I have been out and just returned to find my map in my office. Thanks for a great service at Christmas, best wishes for the festive season and a happy new year
I have been out and just returned to find my map in my office. Thanks for a great service at Christmas, best wishes for the festive season and a happy new year.
I have been out and just returned to find my map in my office. Thanks for a great service at Christmas, best wishes for the festive season and a happy new year.
regards, Richar”
Added 8th January 2018
“Outstanding customer service.
I ordered a photographic memories book during the christmas holiday period for a relative's birthday on Jan 5th and given the published printing dates and closedown I anticipated and was happy that she would receive it within a week or so of her birthday. However my order was obviously prioritised on your return to work (from the birthday message we put in the book) and she actually received it on her birthday. Thank you very much for what I consider is outstanding customer service and extraordinary attention to detail. She was thrilled to receive the book too”
Added 19th October 2016
“Just a brief note to say the map has arrived safely and is all that we had hoped, and more!
Thank you for all your help and your team for completing the commission with time to spare.
”
Added 23rd November 2022
“I’ve bought from this company before and as always, a first class service and produc”
Added 16th March 2011
“The book is great by the way just what I wanted & the inscription looks lovely. I've no doubt I'll be using your company again in the future”
Added 22nd December 2020
“I ordered my picture last Friday. I appreciated this was very likely to miss the Christmas delivery deadline. Imagine my shock and delight when my order was delivered today (Tuesday). This is outstanding service. The picture was a special Christmas gift for a relative. It featured a striking image of my relative's maternal grandfather as a teenager in 1910. A remarkable find from a remarkable collection. Thank you Francis Frith people.”
Added 16th March 2011
“Thank you so much for spotting my oversight & contacting me. The start date for this calendar order should definitely be January 2008. While I'm at it, I'd like to thank you & your team for offering such a unique and heartwarming gift item. I'm confident the recipient will enjoy many a fond memory of her beautiful birthplace.
Thanks again.
Regards”
Added 18th October 2021
“Good morning to you. I would just like to say a very big THANK YOU for the excellent service for my order. It is more than I could have expected , the pictures were so clear and from my order day to delivery day in just 3 days amazing. So thanks to you all.”
Added 17th October 2022
“I felt I must write and thank you for my recent orders. Firstly it was so kind to honour the vouchers which are probably now out of date and only asking for increased postage. Secondly, I am so pleased with the superb mounted photos. The quality is fantastic and amazing when you think how old some of the originals are. I am so very grateful.”
Added 3rd June 2020
“I have just received my order. I can not express how pleased I am with it, I absolutely love it.
The house in the photo is now my home which is currently being renovated, so to find a photo of it from years gone by is a fabulous find. Thank you so much. It will be displayed with much love in our living room. Kindest regards to you all.”
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