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What people say:
Added 17th October 2022
“I felt I must write and thank you for my recent orders. Firstly it was so kind to honour the vouchers which are probably now out of date and only asking for increased postage. Secondly, I am so pleased with the superb mounted photos. The quality is fantastic and amazing when you think how old some of the originals are. I am so very grateful.”
Added 16th March 2011
“They say that money can't buy happiness but in the case of Frith photographic portraits there is a big exception. The framed photograph I received from my wife last Christmas was superb! I also received a wonderful book the Christmas before. I was so impressed that this Christmas I've ordered another two framed photographs, the detail and quality is simply astounding.
Thanks for a great service and unique gift idea”
Added 1st January 2001
“I posted a comment about how I was evacuated to Ystalyfera at the beginning of World War 11 (late 1930 ) and stayed with my aunt and uncle at Bryncelyn. Low and behold I have received a reply from the son of my long lost cousin, Conway Rees! They now live in Chicago USA and through the Francis Frith website we are now in contact after 60 years. I can't believe it and am eternally grateful for this opportunity”
Added 16th March 2011
“Please accept my heartfelt thanks for dealing so efficiently with my pre-Christmas order and its complications. The prints arrived safely in good time and have proved to be excellent presents. Two octogenarian parents are normally very difficult to buy for at Christmas, but they are highly appreciative of the quality of the picturs and find the subject matter evocative of their childhood days. Thank you again”
Added 1st November 2021
“I ordered a book with a personalised touch (from my youngest kids to their grandma). Having the option to personalise is one of the reasons I bought it. It was promptly delivered, no fuss, no delays. An absolutely beautiful pictorial historical account of my Mum's home town, which I am sure she will be delighted with.
Thank you very much Francis Frith”
Added 16th March 2011
“Just a message to say thankyou for processing and despatching my order so quickly, especially in the run up to Christmas. The customer service I received - both on the phone and by email - was excellent, so thank you very much.
Oh, and the picture is lovely”
Added 19th November 2022
Mug with photograph
“The photograph curves around the sides of the mug and looks very attractive. It is a very nice present”
Added 16th March 2011
“I was very excited to see this on your website to buy. My parents owned the village shop in the picture from the late 1950's (not sure what date) until 1965 when I was just under 2 years old. They sold your postcards in their shop and I still have some tucked away somewhere. They obviously were very involved in village life although both are now deceased. They used to talk very fondly about their time in Wetheral and the village characters. Thank you for making my Christmas with being able to purchase this item”
Added 8th January 2018
“Outstanding customer service.
I ordered a photographic memories book during the christmas holiday period for a relative's birthday on Jan 5th and given the published printing dates and closedown I anticipated and was happy that she would receive it within a week or so of her birthday. However my order was obviously prioritised on your return to work (from the birthday message we put in the book) and she actually received it on her birthday. Thank you very much for what I consider is outstanding customer service and extraordinary attention to detail. She was thrilled to receive the book too”
Added 16th March 2011
“The calendar is beautiful and very much appreciated by the recipient. It is a unique and personal gift to give. Thank you!
Regard”
Added 16th March 2011
“I am writing to say Thank you because I have been so impressed with your service. Unfortunately, the first item arrived damaged. A straightforward telephone call to a friendly/helpful member of your staff and a replacement was sent within 10 days. I noticed that the title of the map had been incorrectly stated on the reprint. Once again a telephone call to a friendly/helpful person and I was clear as to how things would be resolved. Within 2 weeks a replacement has once again been received. And even yesterday evening somebody telephoned me to arrange the refund to my Account of the Carriage Charge. My experience of using your service has been excellent. Mistakes and problems happen in Business all the time, but when you have an excellent Customer Service Team who are keen to resolve matters to a customers complete satisfaction it makes such a difference. If other Business took the same attitude as yourselves towards Customer Service it would make such a difference to them. I will definitely be using you again. And most certainly recommending you to others”
Added 8th December 2011
“Received framed picture of Swanley today. Very pleased with purchase. It is a Christmas gift and will be very much appreciated”
Added 16th March 2011
“I received the calendar and it was lovely. I've shown lots of people it, and have given your website out to lots and lots of people over xmas, as they thought it was such a good idea. Thank you very much, hope to be ordering something else off you very soon”
Added 4th February 2021
“I just wanted to let you know that the calendar I ordered earlier this week has just arrived, and I am absolutely DELIGHTED with it!! Thank you so much for ensuring such a fast delivery! I'm extremely grateful to you - it is perfect and I know that my friend is just going to love it when I give it to her on Monday”
“I have just viewed many beautiful online pictures of old Rochdale. My memories only go back to the 1960's when I started work there but my mother shared her memories of days back to the 1920's or so. What a town to be proud of in the old days and what proud people Rochdalians were. I wish the same could be said of the town nowadays. So sad what has happened. Thank you so much for the marvellous pictures that have both made me smile and brought a tear or two. God bless you”
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