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What people say:
Added 16th March 2011
“I have this morning received the above order, and would like to say that I am really pleased with the photos, they are lovely, and of excellent quality. I would definitely place an order with you again should I need any more pictures, and would pass on your web-site to any friends that wanted the same. Thank you for an excellent service”
Added 1st January 2001
“I posted a comment about how I was evacuated to Ystalyfera at the beginning of World War 11 (late 1930 ) and stayed with my aunt and uncle at Bryncelyn. Low and behold I have received a reply from the son of my long lost cousin, Conway Rees! They now live in Chicago USA and through the Francis Frith website we are now in contact after 60 years. I can't believe it and am eternally grateful for this opportunity”
Added 12th December 2017
“Dear Andrea, thank you very much for processing my recent order of a tea towel and picture. I was very pleased with the quality (and high standard of workmanship) and prompt delivery. The customer service was excellent”
Added 2nd November 2022
“I would recommend Francis Frith to anyone & everyone. Such a great selection, well packed when sent & speedily delivered. Amazing items of the very best quality. Cannot fault them. Something there for everyone. Well done”
Added 16th March 2011
“I just wanted to let you know my recipients were very happy with their calendars, and as a first-time customer, I was very happy with your service. Thanks”
Added 18th October 2021
“Good morning to you. I would just like to say a very big THANK YOU for the excellent service for my order. It is more than I could have expected , the pictures were so clear and from my order day to delivery day in just 3 days amazing. So thanks to you all.”
Added 9th June 2005
“Customer Ref. No. 161465 Received to-day my copy of above publication, Many thanks. Very pleased way beyond my expectations”
Added 16th March 2011
“Hi, Just to let you know I received the pics today and am absolutely delighted with them. They are superb quality and superbly mounted. Absolutely brilliant ! Many, many thanks”
Added 3rd October 2022
Excellent service and product
“I ordered a mug with a photo of an old church for the newly inducted Pastor.
The product arrived within a week, the personal message was perfect and the Pastor was absolutely over the moon with the gift. It is proudly displayed in his office, too good to use he says!
Thank you Francis Frith collection for the excellent service and product”
Added 16th March 2011
“I am writing to say Thank you because I have been so impressed with your service. Unfortunately, the first item arrived damaged. A straightforward telephone call to a friendly/helpful member of your staff and a replacement was sent within 10 days. I noticed that the title of the map had been incorrectly stated on the reprint. Once again a telephone call to a friendly/helpful person and I was clear as to how things would be resolved. Within 2 weeks a replacement has once again been received. And even yesterday evening somebody telephoned me to arrange the refund to my Account of the Carriage Charge. My experience of using your service has been excellent. Mistakes and problems happen in Business all the time, but when you have an excellent Customer Service Team who are keen to resolve matters to a customers complete satisfaction it makes such a difference. If other Business took the same attitude as yourselves towards Customer Service it would make such a difference to them. I will definitely be using you again. And most certainly recommending you to others”
Added 16th March 2011
“Hi Isobel, Further to our communications re the picture I wanted, I would like to thank you for your good offices in this matter, what you said would be done was promptly done and I duly ordered the said item today via the telephone. Many thanks are also due to the young lady at the end of the telephone, her cheerful, bubbly and friendly manner made the ordering process a real pleasure. Well done at the Francis Frith organisation - may you continue to prosper. Bye E Ashby (Geriatric!”
Added 12th March 2020
“I ordered a framed print of a 1947 map of my Dads birthplace for his 80th birthday online. It arrived the next day! Both print and frame are extremely good quality. I couldn't have wished for better service. I would thoroughly recommend this company”
Added 16th March 2011
“This book is a Christmas present from my grandchildren and has given me so much pleasure to read during my recent illness. Many of my relatives are still scattered around Devon…. Barnstaple is a particular favourite of mine, so again many sincere thanks for the pleasure and memories it has given me”
Added 16th March 2011
“I must apologize for the lateness of response but have only just finished reading said book which I found most informative. The quality of the photographs seems better than previous and the layout of the pages led seamlessly from one to another. All in all a thoroughly good read which leads me to quote some previous author who said, “the book to read is not the one that thinks for you but the one that makes you think.” Your books certainly make you think”
Added 16th March 2011
“I'd just like to say that I was pointed towards your website after issuing a 'help' plea to my colleagues. I have been hunting for old prints from photographs of a particular area for months........and you had the answer!! I've subsequently put in an order today and, subject to it being as good as your site leads me to believe, I may well be submitting more orders!! Thank you so much”
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