Returns & Refunds Policy

General Information

The Francis Frith Collection contains over 500,000 photographs and maps which are available in over 4,000 product variants, so every Frith product you order will be made especially for you.

We do take great care in making and packing every order, however, if there is anything about your delivery that you are not happy with please tell us (by email or telephone) and we will try to resolve whatever queries you may have.

Manufacturing defect or we've made a mistake with your order?

In the unlikely event that we have made a mistake with your order we will be happy to replace any affected items under our "No Quibbles" Guarantee or fully refund your order if you so wish. Should this be the case please call or email our Customer Services office as below:

Tel: 01722 716 376

Email: customer.services@francisfrith.co.uk

We are legally obliged to inform you of the following: Your statutory rights are not affected. Your purchase is covered by the European Commission's Online Dispute Resolution service under ADR Directive 2013 and the Regulation on Consumer ODR 2013. See the Online Dispute Resolution website for more information.