Coronavirus: Thank you for your continued support in these difficult times. Since our office and factory are in a rural area, our staff travel to work individually by car and we have enough space to maintain social distancing, so in consultation with our staff, we have decided to remain open for business unless government policy changes.
We are still able to despatch most of our products, however, the ones listed below (that are made by other manufacturers) will not be available for a while.

Tableware (Coasters & Placemats) and Wallpaper.

Our despatch times are normal, but Royal Mail & Parcelforce delivery times are varying depending on location - some parcels arrive next day and others are taking up to 10 days, which we have no control over.

We will update this message as anything changes.

Returns & Refunds Policy

General Information

The Francis Frith Collection contains over 300,000 photographs which are available in over 50 different product formats, so every Frith product you order will be made especially for you.

We do take great care in making and packing every order, however, if there is anything about your delivery that you are not happy with please tell us (by email or telephone) and we will try to resolve whatever queries you may have.

Manufacturing defect or we've made a mistake with your order?

In the unlikely event that we have made a mistake with your order we will be happy to replace any affected items under our "No Quibbles" Guarantee or fully refund your order if you so wish. Should this be the case please call or email our Customer Services office as below:

Tel: 01722 716 376


We are legally obliged to inform you of the following: Your statutory rights are not affected. Your purchase is covered by the European Commission's Online Dispute Resolution service under ADR Directive 2013 and the Regulation on Consumer ODR 2013. See the Online Dispute Resolution website for more information.