We are still able to despatch most of our products, however, the ones listed below (that are made by other manufacturers) will not be available for a while.
Tableware (Coasters & Placemats) and Wallpaper.
Our despatch times are normal, but Royal Mail & Parcelforce delivery times are varying depending on location - some parcels arrive next day and others are taking up to 10 days, which we have no control over.We will update this message as anything changes.
This statement applies to personal information collected by Frith Content Inc trading as The Francis Frith Collection (Frith) and operating the Francis Frith website.
Personal information we collect
We maintain the e-mail and offline contact information of our customers and registered users (account-holders) preferably at their home address.
We maintain information relevant to each customers’ buying history with Frith where applicable.
Uses of personal information
We use the personal information we collect to deliver details of Frith’s products and services.
We do not provide this information to other companies, or use it to offer products or services from other companies.
We use the information to manage communication between customers and account-holders, and The Francis Frith Collection.
Frith takes great care to ensure that personal data will be processed securely and in accordance with the laws of the United Kingdom. Whilst data is collected and securely stored on our web servers located in the United States, all processing of customer data is undertaken within the United Kingdom.
We maintain our contact information in a secure environment to prevent unauthorised use.
We do not collect or store any sensitive data. We do not store any of your credit card information once your purchase has been authorised by your bank.
No personally identifiable information is used when we analyse activity on our website.
Information on deleting or controlling cookies is available at http://www.aboutcookies.org.
Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site, and in particular you may not be able to successfully use our online shopping facilities.
If you follow links to other sites from our website any your data will be subject to the privacy policies of those sites.
All personal information requested is voluntary but we can only provide some of our services if you allow us to communicate with you.
You may opt-out of receiving information from us by e-mail, and post.
We will never contact you by telephone except in connection with a current order about which we have a query.
To exercise either choice, indicate your wishes on the registration/account forms on this site or call: +44 (0)1722 716376 or visit the “My Account” section of our website to edit your email contact preferences.
You may request a copy of the information held about you by writing to us at the address found on our contact page. We will make a charge of £10 for this service.
Changes to this policy
Minor changes to this policy will be reflected in this document. We will inform you of any major changes.
How to reach us
Our contact details are:
Telephone: +44 (1722) 716376
Email: Write to use at any time by visiting the Contact Us page.
You may write to us at the address found on our Contact Us page. (Please note this address is of our administrative offices, which are not open to the public.)