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What people say:
Added 12th July 2019
“Thanks for your prompt service and excellent customer service, framed prints arrived this morning”
Added 16th March 2011
“Thank you for the safe delivery of the recently ordered 3 prints, in their secure packaging. I am delighted with their excellent quality”
Added 16th March 2011
“I am writing to say Thank you because I have been so impressed with your service. Unfortunately, the first item arrived damaged. A straightforward telephone call to a friendly/helpful member of your staff and a replacement was sent within 10 days. I noticed that the title of the map had been incorrectly stated on the reprint. Once again a telephone call to a friendly/helpful person and I was clear as to how things would be resolved. Within 2 weeks a replacement has once again been received. And even yesterday evening somebody telephoned me to arrange the refund to my Account of the Carriage Charge. My experience of using your service has been excellent. Mistakes and problems happen in Business all the time, but when you have an excellent Customer Service Team who are keen to resolve matters to a customers complete satisfaction it makes such a difference. If other Business took the same attitude as yourselves towards Customer Service it would make such a difference to them. I will definitely be using you again. And most certainly recommending you to others”
Added 10th September 2018
“Thank you. The framed photo arrived today, a full two days before I expected. Many thanks for your speedy service and delivery.”
Added 16th March 2011
“Just wanted to let you know i received my picture of Steeton which i am thrilled to bits with. Thank you so much for taking the time to look in the archives for me”
Added 6th July 2017
“I placed an order early Monday afternoon July 3rd and received it this morning (July 5th) despite the order including a book with a personal message on the flyleaf.
Even though we paid for expedited delivery this is still incredibly quick service!
The way life seems to work is that people are very quick to complain but slow to say thank you.
The map and the book are exactly what I wanted and I am staggered as well as being impressed at the rapid turnaround of and completion of the order.
Suffice to say, thank you and I will have no hesitation in recommending Francis Frith to anybody looking for a special gift or historical memento”
Added 16th March 2021
“Just wanted to give you some feedback regarding the order quoted above. We found it easy to place the order and were extremely pleased when the framed photo arrived. It was for a friend's 70th birthday and she was delighted with it. We will certainly use your company again in the future and would recommend your products”
Added 16th March 2011
“I am writing to thank you for the excellent framed print of Holsworthy which arrived safely today. I am particularly grateful for the efficient and prompt manner in which the original error was rectified and the courtesy and politeness shown by the staff member who dealt with the problem when I telephoned”
Added 16th March 2011
“Hi Thank you so much for the framed map of our 'home', it is lovely to be able to match the places in the area to those shown on our house deeds, we have these since the land was a field, just as shown in the map! I only ordered the map by via the website on Sunday evening, and it arrived Thursday morning, a lovely surprise - thank you. We are now going to pick out pictures for a jigsaw for my parents of the places they have lived in for the last 50 years! Kind Regards Jane”
Added 16th March 2011
“...We spent 12 years at Sandown Caravan Park when they were all small, now they all take their children over for holidays. Wonderful memories. Thank you”
Added 16th March 2011
“I must say thank you for excellent service from your company. The jigsaw I ordered last friday was delivered on Monday in time for my father-in-law's birthday today. He is delighted with it. Really exceptional service! Kind regards April Startup (from Hong Kong”
Added 18th October 2021
“Good morning to you. I would just like to say a very big THANK YOU for the excellent service for my order. It is more than I could have expected , the pictures were so clear and from my order day to delivery day in just 3 days amazing. So thanks to you all.”
Added 25th October 2019
“I just wanted to thank you for such fantastic service and products! We are delighted with the two framed prints we bought as gifts to our parents during our wedding celebrations. The whole process was seamlessly simple and logical, and was so speedy with a great output. We're so pleased and will absolutely look to use Francis Frith's services again! Thank you :”
Added 16th March 2011
“Have just come across your website and its taken me down memory lane, its fantastic, its so easy to forget how places were. I will be purchasing photos in the near future”
Added 29th April 2013
“We have just heard from our friend, who has received his map, and is over the moon. He is retracing all the steps of his youth, looking up the streets where family and freinds lived - just what we hoped! Thank you so much”
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