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What people say:
Added 16th March 2011
“Firstly, thank you for your prompt reply to my email regarding express delivery. Secondly, thank you so much for delivering the picture so quickly. The picture was beautifully presented and nicer than I was expecting. I can't wait to give it to my Dad for his birthday. Many thanks”
Added 16th March 2011
“Many thanks for your kind attention. The calendar was safely received today with the correct amendment. Excellent customer service”
Added 10th September 2018
“Thank you. The framed photo arrived today, a full two days before I expected. Many thanks for your speedy service and delivery.”
Added 16th March 2011
“I just wanted to let you know my recipients were very happy with their calendars, and as a first-time customer, I was very happy with your service. Thanks”
Added 16th March 2011
“I am just writing to thank you for a wonderful service. I received my poster size prints yesterday and I am delighted with them. The service I have received has been first class. The quality of the prints is second to none. I am extremely happy with them.
In this day and age people just don't take the time to say thankyou and let other people know that they appreciate the service they have been given, hence this email.
Once again a very BIG THANK YOU to all”
Added 16th March 2011
“I am writing to say Thank you because I have been so impressed with your service. Unfortunately, the first item arrived damaged. A straightforward telephone call to a friendly/helpful member of your staff and a replacement was sent within 10 days. I noticed that the title of the map had been incorrectly stated on the reprint. Once again a telephone call to a friendly/helpful person and I was clear as to how things would be resolved. Within 2 weeks a replacement has once again been received. And even yesterday evening somebody telephoned me to arrange the refund to my Account of the Carriage Charge. My experience of using your service has been excellent. Mistakes and problems happen in Business all the time, but when you have an excellent Customer Service Team who are keen to resolve matters to a customers complete satisfaction it makes such a difference. If other Business took the same attitude as yourselves towards Customer Service it would make such a difference to them. I will definitely be using you again. And most certainly recommending you to others”
Added 27th July 2018
“Just to let you know that my order has arrived safely. Also wanted to let you know how delighted I was with the speed, efficiency and quality. I compiled it from your photos for a friend's 60th birthday present and she is going to love it.
Thank you very much.
S Mullany”
Added 3rd November 2022
The calendars are superb!
“The website was very easy to use and the service was excellent. We received our order very quickly and the calendars are superb”
Added 16th March 2011
“Thank-you very much for your prompt reply, I look forward to receiving the images and choosing an alternative view. I must say your help in this matter has been outstanding, it is a pleasure to deal with a company who truly cares about it’s customers, a rare thing nowadays”
Added 4th November 2021
“Hi, just to let you know that I have received my order and I am absolutely delighted with it and also the speed of delivery. I would definitely recommend you to family and friends.
Many thanks and Kind Regards
Maureen”
Added 15th August 2019
“I ordered 2 framed prints of Cobham yesterday, and they have just arrived (1pm) today. I am delighted with a) the prompt turn around but more importantly b) the quality of the products - excellent. They are gifts for my son and his fiancée who have just bought a house in Cobham. I know they will be thrilled with them. Thank you”
Added 6th July 2017
“I placed an order early Monday afternoon July 3rd and received it this morning (July 5th) despite the order including a book with a personal message on the flyleaf.
Even though we paid for expedited delivery this is still incredibly quick service!
The way life seems to work is that people are very quick to complain but slow to say thank you.
The map and the book are exactly what I wanted and I am staggered as well as being impressed at the rapid turnaround of and completion of the order.
Suffice to say, thank you and I will have no hesitation in recommending Francis Frith to anybody looking for a special gift or historical memento”
“Hello everyone, Yesterday I received my second book on Andover. Today I received my book on Salisbury. Thank you for an excellent product and an excellent service! I will be ordering more books on the South of England in the near future. Take care, Chris”
Added 29th January 2016
“Further to the chain I wanted to let you know the picture arrived in time yesterday and is absolutely perfect.
My husband was delighted with it.
I would like to say what a brilliant service I received, your quick contact and information was really helpful.
Thank you again”
Added 28th November 2017
“Hi Andrea,
Success! All maps have just arrived and they are perfect!
Thank you so much for sorting this for me. Dad will be so pleased.
Many thanks,
Sara”
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