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What people say:
Added 10th November 2022
Excellent Service!
“I ordered two books from Frances Frith, they came in two days, very quick service, books were very well packaged and arrived in excellent condition. Will be using them again in the future”
Added 16th March 2011
“thank you so much. I placed this order as a fathers day present and after having read the timescales involved, fully expected the order to miss the fathers day deadline of sunday 18th June and realised this was my fault for leaving it to the last minute and was perfectly happy to explain to my father in law that his present would be a few days late. how happy was I when I rang him to explain this, when he told me that he had a parcel waiting on his doorstep for him when he returned from his holiday on the thursday!! I was amazed that you managed to get this wonderful present made and delivered within a matter of days and it was actually 3 days early for fathers day. thank you so much for your efforts and speediness.
a very grateful customer who will definitely recommend your services to friends and famil”
Added 16th March 2011
“I have just received my picture of Dale Street, and wanted to tell you how pleased I am with it. I lived in Liverpool until I met my husband and came down South, 38 years ago and the picture brings back happy memories of working along there. It arrived in perfect condition too which was good, as the postman has a habit of folding everything in quarters and jamming it through the letterbox. Owing to your excellent wrapping he had to knock at the door. Thank you once again I'm thrilled with it.
Anne La”
Added 16th March 2011
“I just wanted to say a huge thank you for such an excellent service, I ordered my print yesterday and it arrived this morning. The print itself is fabulous and I am sure it will be a very much appreciated birthday present”
Added 16th March 2011
“Hello, Thank you very much for the replacement print, which arrived today. Your service has been exceptional and prompt. order 513055 customer ref: 267692”
Added 16th March 2011
“Cannot thank you enough for your very prompt response to my concerns, it is indeed 'real' Customer Service. I look forward to receiving my items”
Added 19th December 2016
“Excellent map with which we are absolutely delighted. Unbeatable service. Helpful customer service from Claire and Andrea. I have no hesitation in highly recommending Francis Frith. It is our second purchase and we will definitely be buying more :”
Added 16th March 2011
“I am writing to say Thank you because I have been so impressed with your service. Unfortunately, the first item arrived damaged. A straightforward telephone call to a friendly/helpful member of your staff and a replacement was sent within 10 days. I noticed that the title of the map had been incorrectly stated on the reprint. Once again a telephone call to a friendly/helpful person and I was clear as to how things would be resolved. Within 2 weeks a replacement has once again been received. And even yesterday evening somebody telephoned me to arrange the refund to my Account of the Carriage Charge. My experience of using your service has been excellent. Mistakes and problems happen in Business all the time, but when you have an excellent Customer Service Team who are keen to resolve matters to a customers complete satisfaction it makes such a difference. If other Business took the same attitude as yourselves towards Customer Service it would make such a difference to them. I will definitely be using you again. And most certainly recommending you to others”
Added 16th March 2011
“May I thank you most warmly for your response in sending a replacement framed print so very promptly, and for not requiring the return of the faulty original. The replacement is first class in every way”
Added 16th March 2011
“I have this morning received the above order, and would like to say that I am really pleased with the photos, they are lovely, and of excellent quality. I would definitely place an order with you again should I need any more pictures, and would pass on your web-site to any friends that wanted the same. Thank you for an excellent service”
Added 23rd November 2022
“I’ve bought from this company before and as always, a first class service and produc”
Added 27th July 2021
“Just received my order, placed only two days ago, and it’s now hanging on my wall. Highly delighted with photos and frame and service couldn’t have been any better Many thanks”
Added 16th March 2011
“I just wanted to thank you for sending through a replacement print. Your service cannot be faulted. It was so nice to receive the replacement with no hassle and in plenty of time for Christmas.
Many thanks once again and best wishes for Christmas and the New Year”
Added 16th March 2011
“Received the framed photos and books. I am thrilled with the framed pictures they are lovely. They are already hung and look wonderful. Thank you”
Added 9th December 2017
“Wow what a prompt and reassuring response, thank you! I'll be recommending your company to everyone. Brilliant service, can't wait for the pictures ???? Best wishe”
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