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What people say:
Added 16th March 2011
“I am writing to say Thank you because I have been so impressed with your service. Unfortunately, the first item arrived damaged. A straightforward telephone call to a friendly/helpful member of your staff and a replacement was sent within 10 days. I noticed that the title of the map had been incorrectly stated on the reprint. Once again a telephone call to a friendly/helpful person and I was clear as to how things would be resolved. Within 2 weeks a replacement has once again been received. And even yesterday evening somebody telephoned me to arrange the refund to my Account of the Carriage Charge. My experience of using your service has been excellent. Mistakes and problems happen in Business all the time, but when you have an excellent Customer Service Team who are keen to resolve matters to a customers complete satisfaction it makes such a difference. If other Business took the same attitude as yourselves towards Customer Service it would make such a difference to them. I will definitely be using you again. And most certainly recommending you to others”
Added 16th March 2011
“My order was only sent to you yesterday yet it arrived today, in perfect condition. Thank you for a very efficient service - hats off to the Royal Mail, too”
Added 15th November 2022
Lovely quality for a photo taken 100 years ago
“Wasn't sure how good the quality from a 100 year old neg would be, but the photo exceeded my expectations. Mounting and frame looked nice quality as well. The perspex was hard to differentiate from glass, apart from weight, so was an acceptable alternative. Arrived in good time and well packed. All in all very pleased and would recommend”
Added 24th December 2011
“I just wanted to say thank you so much for your incredibly speedy service. I only ordered my presents far too late (23/12/11) and thought there was no way they would be here in time for Christmas but was amazed when they arrived in time”
Added 16th March 2011
“I am so glad i used the Francis frith collection to buy my mum and mother in law there xmas presents.The pictures are fantastic and they will love them.I will spread the word around about your fantastic photo collection..Well done”
“Thank you very much for my framed photos - the quality is excellent and I 'was over the moon' when I first saw them and of how well they all turned out. The photos are certainly a talking point of days gone by and the memories they bring back. And thank you so much for having the photos available, and I will order more framed photos in the future of Swanley.
”
Added 16th March 2011
“Thank you for the prompt way in which you dealt with my enquiry. It was lovely to receive the print which I had ordered. It is very beautiful”
Added 12th July 2019
“Thanks for your prompt service and excellent customer service, framed prints arrived this morning”
Added 16th March 2011
“I am just writing to thank you for a wonderful service. I received my poster size prints yesterday and I am delighted with them. The service I have received has been first class. The quality of the prints is second to none. I am extremely happy with them.
In this day and age people just don't take the time to say thankyou and let other people know that they appreciate the service they have been given, hence this email.
Once again a very BIG THANK YOU to all”
Added 3rd August 2018
“Can I just say many thanks for your prompt service. Very pleased with my print.
Shall definitely be ordering again from your site.”
Added 1st July 2022
Mug with a map!
“I ordered a mug with a 19th century map to be printed on it. I'm so pleased with the result! Great quality print, really clear. It's a gift for my Aussie cousin, we are both into family history and the map actually shows the tiny village where our ancestors lived. I would definitely recommend this service. Delivery was good and I was kept informed. Thank you Francis Frith”
Added 24th October 2018
“We thank you very much for the surprisingly prompt delivery of our ordered canvas print. Within a week after placing the order we received it in perfect condition in our village in Spain. We are very happy with it; it is perfect quality and beautifully framed - we love it!
Thank you for the excellent service throughout the process. ”
Added 25th July 2012
“I received my photograph today and I would like to thank you for the excellent service. I'm delighted with the photograph of Lower Largo and it has brough back many good childhood memories and as this is a present for my borther I'm sure he will be deighted with it too”
Added 16th March 2011
“Thank you so much. I cannot recommend your customer service highly enough. I shall certainly continue to use you in the future, and encourage anyone else to do so as well.
Yours gratefull”
Added 16th March 2011
“Hi there, Thank you for the beautiful Burleigh print from the 1950s which arrived safely this morning. It is for my husband for his birthday in a couple of weeks and I think he will love it. I was really lucky in that the view this photo looks out on is actually our house!! Interesting to see how much it has changed over the years! Many thanks for an excellent service. I will recommend you to my family and friend”
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