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What people say:
Added 16th March 2011
“I just wanted to thank you for the prompt delivery of the calendar I ordered. I am really pleased with it and in fact a colleague was so impressed she has also placed an order”
Added 6th July 2017
“I placed an order early Monday afternoon July 3rd and received it this morning (July 5th) despite the order including a book with a personal message on the flyleaf.
Even though we paid for expedited delivery this is still incredibly quick service!
The way life seems to work is that people are very quick to complain but slow to say thank you.
The map and the book are exactly what I wanted and I am staggered as well as being impressed at the rapid turnaround of and completion of the order.
Suffice to say, thank you and I will have no hesitation in recommending Francis Frith to anybody looking for a special gift or historical memento”
Added 16th March 2011
“The book has really given me quite unbelievable pleasure and brought back so many wonderful memories, a treasure indeed”
Added 16th March 2011
“Thank you so much for spotting my oversight & contacting me. The start date for this calendar order should definitely be January 2008. While I'm at it, I'd like to thank you & your team for offering such a unique and heartwarming gift item. I'm confident the recipient will enjoy many a fond memory of her beautiful birthplace.
Thanks again.
Regards”
Added 26th October 2021
“just wanted to let you know that the order has arrived today!
this is great, as it is my partner's birthday, so I wanted to thank you all for a fantastic service!
Many thanks to all the team.”
Added 18th November 2016
“Many thanks for sorting this out for me I know what a nightmare it is when things go technically wrong like this. Anyway I am pleased to say that the calendar has now arrived and it is everything we hoped it would be and I am sure it will be appreciated by the persons whose Xmas stocking it will be in”
Added 16th March 2011
“I am writing to ask you to pass on my sincere thanks to everyone concerned in my recent order of 7 photographs from the Around Bournemouth book. The package arrived a few days ago and I couldn't be more thrilled with it! The most important thing was how beautifully it was wrapped and it arrived in perfect condition. When I unwrapped the photographs I was so delighted with them and kept looking at them over and over again. Thank you for providing such wonderful photographs - I can't wait to give them to my family”
Added 16th March 2011
“Print received today. Brilliant. Bought back many childhood memories.
Well done to you and the Mail.
Thank you”
Added 16th March 2011
“We are delighted with the framed photograph of Dorridge which arrived this morning. Many thanks for your excellent service”
“Great site, it has put me in touch with a couple of old school friends. Keep up the good work”
Added 13th March 2020
“Received my photograph today much earlier than I expected. Extremely pleased with my purchase. It exceeded my expectations. Thank you”
Added 16th March 2011
“I received the Poster size Photograph of Abertillery this morning, I would like to say that is an excellent image. The quality and detail is wonderful.
Many thanks,
Graham”
Added 16th March 2011
“I am writing to say Thank you because I have been so impressed with your service. Unfortunately, the first item arrived damaged. A straightforward telephone call to a friendly/helpful member of your staff and a replacement was sent within 10 days. I noticed that the title of the map had been incorrectly stated on the reprint. Once again a telephone call to a friendly/helpful person and I was clear as to how things would be resolved. Within 2 weeks a replacement has once again been received. And even yesterday evening somebody telephoned me to arrange the refund to my Account of the Carriage Charge. My experience of using your service has been excellent. Mistakes and problems happen in Business all the time, but when you have an excellent Customer Service Team who are keen to resolve matters to a customers complete satisfaction it makes such a difference. If other Business took the same attitude as yourselves towards Customer Service it would make such a difference to them. I will definitely be using you again. And most certainly recommending you to others”
Added 3rd June 2020
“I have just received my order. I can not express how pleased I am with it, I absolutely love it.
The house in the photo is now my home which is currently being renovated, so to find a photo of it from years gone by is a fabulous find. Thank you so much. It will be displayed with much love in our living room. Kindest regards to you all.”
Added 4th November 2021
“Many thanks for this order - a fascinating set of four OS maps for our area going back 200 years. Lots of interesting comparisons to be made!
Kind regards,
John”
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