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What people say:
Added 6th November 2020
“Hello lovely people, Oh my god! My frame arrived! It is my favourite picture of Walton on the naze village. I was so excited to see the picture amongst your selection and promised myself a frame. I fell in love with the village on holiday and consequently chose to travel from London to get married there. This item has made me soooo happy. A perfect picture, perfectly made to remind me of a perfect wedding day. This is the best present my hubby has bought for me. I am enjoying the e-cards and the free downloaded book. I would like to see you make a frame that you can choose to put more than one picture in. Thank you so much for your lovely work. See you soon. I'm already choosing my next items. You are a wonderful company!”
Added 27th July 2018
“Just to let you know that my order has arrived safely. Also wanted to let you know how delighted I was with the speed, efficiency and quality. I compiled it from your photos for a friend's 60th birthday present and she is going to love it.
Thank you very much.
S Mullany”
Added 16th March 2011
“I am writing to say Thank you because I have been so impressed with your service. Unfortunately, the first item arrived damaged. A straightforward telephone call to a friendly/helpful member of your staff and a replacement was sent within 10 days. I noticed that the title of the map had been incorrectly stated on the reprint. Once again a telephone call to a friendly/helpful person and I was clear as to how things would be resolved. Within 2 weeks a replacement has once again been received. And even yesterday evening somebody telephoned me to arrange the refund to my Account of the Carriage Charge. My experience of using your service has been excellent. Mistakes and problems happen in Business all the time, but when you have an excellent Customer Service Team who are keen to resolve matters to a customers complete satisfaction it makes such a difference. If other Business took the same attitude as yourselves towards Customer Service it would make such a difference to them. I will definitely be using you again. And most certainly recommending you to others”
Added 16th March 2011
“…I commend you on research and the quality of this book as first class”
Added 16th March 2011
“Calendar arrived yesterday (2nd Feb) Most impressed with speed of service and calendar itself. Thanks a lot”
Added 8th January 2018
“Outstanding customer service.
I ordered a photographic memories book during the christmas holiday period for a relative's birthday on Jan 5th and given the published printing dates and closedown I anticipated and was happy that she would receive it within a week or so of her birthday. However my order was obviously prioritised on your return to work (from the birthday message we put in the book) and she actually received it on her birthday. Thank you very much for what I consider is outstanding customer service and extraordinary attention to detail. She was thrilled to receive the book too”
Added 16th March 2011
“I am just writing to thank you for a wonderful service. I received my poster size prints yesterday and I am delighted with them. The service I have received has been first class. The quality of the prints is second to none. I am extremely happy with them.
In this day and age people just don't take the time to say thankyou and let other people know that they appreciate the service they have been given, hence this email.
Once again a very BIG THANK YOU to all”
Added 16th March 2011
“Thank you for my order, my mother will be very pleasantly surprised when she opens it on Christmas Day.Thanks again”
Added 16th March 2011
“Hello, Thank you very much for the replacement print, which arrived today. Your service has been exceptional and prompt. order 513055 customer ref: 267692”
Added 16th March 2011
“I have been out and just returned to find my map in my office. Thanks for a great service at Christmas, best wishes for the festive season and a happy new year
I have been out and just returned to find my map in my office. Thanks for a great service at Christmas, best wishes for the festive season and a happy new year.
I have been out and just returned to find my map in my office. Thanks for a great service at Christmas, best wishes for the festive season and a happy new year.
regards, Richar”
Added 22nd December 2020
“I ordered my picture last Friday. I appreciated this was very likely to miss the Christmas delivery deadline. Imagine my shock and delight when my order was delivered today (Tuesday). This is outstanding service. The picture was a special Christmas gift for a relative. It featured a striking image of my relative's maternal grandfather as a teenager in 1910. A remarkable find from a remarkable collection. Thank you Francis Frith people.”
Added 16th March 2011
“I would like to thank you for your most wonderful books. For birthdays, Xmas, Easter etc they are great presents. Many thanks again”
Added 27th November 2012
“Just to let you know that I much appreciate the excellent quality of the three prints I ordered and received from you last August. Also that they were beautifully mounted, ready for framing, and very well packaged so as to arrive here in Scotland safe and in perfect condition. Thank you and kind regards”
Added 31st August 2016
“I have received today the two photos of the Crystal palace, and am writing to say how pleased I am with them. I was born and brought up nearby in the 40s,and 50s until 1962 when the family moved to Northampton, I would certainly recommend your products, for the quality and service you provide, the packaging provided excellent protection. Thank you”
Added 13th December 2012
“I am just writing to say how very please I was to receive my order this morning. 'Glorious Britian' (hardback) and Lincolnshire Living Memories (paperback) are to be given as a Christmas present to my stepfather and I'm sure he will be absolutely delighted. In particular the Glorious Britian book is superb - I just hope it won't look 'dog eared' by the time he receives it as it is very tempting to sit and read it myself before I hand it over! Excellent value for money, I will certainly recommend your website to friends and famil”
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