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What people say:
Added 16th May 2017
“I just wanted to email you and say 'thank you very much' for being so helpful with my last minute Warlingham picture order on Thursday 27th April. Although Francis Frith were not able to offer a Saturday delivery, I really appreciated your willingness to still take my order, while I arranged my own courier collection, and doing all you could to make it work. Even taking the trouble to ring to say you had yet to receive the parcel label from me, (which had been held up in the cloud).
I can report that the picture was delivered to me Saturday morning and it looked really good. It was for a 70th birthday present of a family Friend. I wrapped it up and was then able to take it along on Sunday lunchtime for the celebration meal.
The next day I received an email from our friend, thanking my Fiancee and me for a 'kind, thoughtful and interesting gift' and that they had 'spent a bit of time' (that day) 'checking out what buildings are still in the vicinity of the Green.
Thank you Andrea, thank you team in the workshop for the quick turn around, and thank you Francis Frith.”
Added 16th March 2011
“I am writing to say Thank you because I have been so impressed with your service. Unfortunately, the first item arrived damaged. A straightforward telephone call to a friendly/helpful member of your staff and a replacement was sent within 10 days. I noticed that the title of the map had been incorrectly stated on the reprint. Once again a telephone call to a friendly/helpful person and I was clear as to how things would be resolved. Within 2 weeks a replacement has once again been received. And even yesterday evening somebody telephoned me to arrange the refund to my Account of the Carriage Charge. My experience of using your service has been excellent. Mistakes and problems happen in Business all the time, but when you have an excellent Customer Service Team who are keen to resolve matters to a customers complete satisfaction it makes such a difference. If other Business took the same attitude as yourselves towards Customer Service it would make such a difference to them. I will definitely be using you again. And most certainly recommending you to others”
Added 20th September 2004
“Just to say thanks for the above item…I am so pleased….I have many but this one is truly beautiful!!! (Order ref 1015128”
Added 16th March 2011
“ am just writing to Thank you for my order which arrived on Saturday. I am very pleased with it and will use your company again”
Added 16th March 2011
“I am writing to ask you to pass on my sincere thanks to everyone concerned in my recent order of 7 photographs from the Around Bournemouth book. The package arrived a few days ago and I couldn't be more thrilled with it! The most important thing was how beautifully it was wrapped and it arrived in perfect condition. When I unwrapped the photographs I was so delighted with them and kept looking at them over and over again. Thank you for providing such wonderful photographs - I can't wait to give them to my family”
Added 16th March 2011
“Just to say very many thanks for the safe delivery of the frame for my father's photographs - ordered on Monday. Great customer sevice as usual”
Added 16th March 2011
“I have just completed a jigsaw including four pictures of historic Repton (Derbyshire) and was delighted to find one actually showed a car my family owned, parked nr The Arch, Repton School. It was a Ford Squire, reg number clearly visible as 60 ARB-my father was the village policeman in the 50's, I remember being put in the back of the car with my sister, asleep in the middle of the night, to travel on family holidays to Cornwall! It was a lovely surprise..thankyo”
Added 17th November 2022
Excellent quality print
“Some lovely pictures on the site to choose from. Prompt delivery and excellent quality print. Looks great on display”
Added 16th March 2011
“Hello. Thanks for everything you’ve done. My father-in-law loves his picture. Fantastic customer service.
Fantastic customer service”
Added 29th April 2013
“We have just heard from our friend, who has received his map, and is over the moon. He is retracing all the steps of his youth, looking up the streets where family and freinds lived - just what we hoped! Thank you so much”
Added 16th March 2011
“It is lovely to be able to look at the photos on screen, I know they are available in our museum but having MS makes it difficult for me to get to them. Thanks for the opportunity to view them in comfor”
Added 27th July 2021
“Just received my order, placed only two days ago, and it’s now hanging on my wall. Highly delighted with photos and frame and service couldn’t have been any better Many thanks”
Added 16th March 2011
“I just wanted to say a huge thank you for such an excellent service, I ordered my print yesterday and it arrived this morning. The print itself is fabulous and I am sure it will be a very much appreciated birthday present”
Added 16th March 2011
“...We spent 12 years at Sandown Caravan Park when they were all small, now they all take their children over for holidays. Wonderful memories. Thank you”
Added 16th March 2011
“I must say thank you for excellent service from your company. The jigsaw I ordered last friday was delivered on Monday in time for my father-in-law's birthday today. He is delighted with it. Really exceptional service! Kind regards April Startup (from Hong Kong”
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