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What people say:
Added 16th March 2011
“Really have enjoyed my book. Wonderful collection”
Added 16th March 2011
“Just to let you know my replacement photo arrived today, in perfect condition. I would just like to thank you for the quick and efficient service provided by you and your company,it is very much appreciated. Wishing you and all the staff at the company a Merry Christmas”
Added 2nd May 2012
“Just a note to say thank you for such efficient service. I placed my order, express delivery, on Monday afternoon and it arrived today, Tuesday. Very impressed with both product and service”
Added 28th July 2021
“My brother (in France) is delighted with his book about Aylesbury where we were born and grew up. We are both impressed by your service and especially like the inscription idea.”
Added 16th March 2011
“Thank you so much. I cannot recommend your customer service highly enough. I shall certainly continue to use you in the future, and encourage anyone else to do so as well.
Yours gratefull”
Added 16th March 2011
“ am just writing to Thank you for my order which arrived on Saturday. I am very pleased with it and will use your company again”
Added 10th September 2018
“Thank you. The framed photo arrived today, a full two days before I expected. Many thanks for your speedy service and delivery.”
Added 17th November 2021
“Have just recieved our order.
So pleased with the quality and service.
Will be ordering again very soon.”
Added 16th March 2011
“I must apologize for the lateness of response but have only just finished reading said book which I found most informative. The quality of the photographs seems better than previous and the layout of the pages led seamlessly from one to another. All in all a thoroughly good read which leads me to quote some previous author who said, “the book to read is not the one that thinks for you but the one that makes you think.” Your books certainly make you think”
Added 24th December 2011
“I just wanted to say thank you so much for your incredibly speedy service. I only ordered my presents far too late (23/12/11) and thought there was no way they would be here in time for Christmas but was amazed when they arrived in time”
Added 8th January 2018
“Outstanding customer service.
I ordered a photographic memories book during the christmas holiday period for a relative's birthday on Jan 5th and given the published printing dates and closedown I anticipated and was happy that she would receive it within a week or so of her birthday. However my order was obviously prioritised on your return to work (from the birthday message we put in the book) and she actually received it on her birthday. Thank you very much for what I consider is outstanding customer service and extraordinary attention to detail. She was thrilled to receive the book too”
Added 16th March 2011
“Firstly, thank you for your prompt reply to my email regarding express delivery. Secondly, thank you so much for delivering the picture so quickly. The picture was beautifully presented and nicer than I was expecting. I can't wait to give it to my Dad for his birthday. Many thanks”
Added 22nd August 2018
“Just a line regarding the book on this order. You may recall I ordered it on behalf of a couple of friends. They were absolutely delighted with the book, the inscription, and the prompt delivery. Thank you very much.”
Added 21st May 2011
“Just a big thnk you for my gorgeous framed picture I recevied so quickly from your compnay. I adore it! So glad I've found your site”
Added 16th March 2011
“To all at Francis Frith.I have just recieved my copy of 'I Remember When' which includes my entry about the Witch from my family's past (page 197, bottom right hand side).
As a hopeful as yet unpublished writer, it was fantastic to see my name in print! To know that other readers will see my own name has given me an enormous kick.
Also, the book itself is prooving to be a good read that I can pick up and put down at any time and I'll always find facinating stories, some of which have already brought back memories of my own.
My Dad is in hospital at the moment, so I'll be taking the book with me on my next visit to show him. He will be impressed with it too!
Thanks once again, all at Francis Frith for choosing to include my memory. I'll be using your site again to order very soon, and I'll sing your prais es to everyone I work with (whether they are interested or not)!
Best wishes.
Ann Martin (one very satisfied customer”
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