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What people say:
Added 26th October 2011
“Thank you so much for your speedy reply and for confirmation that you have corrected my error, it is very much appreciated. Wishing you a prosperous run up to Christmas as your products and service is superb”
Added 3rd August 2018
“Can I just say many thanks for your prompt service. Very pleased with my print.
Shall definitely be ordering again from your site.”
Added 16th March 2011
“Thank-you very much for your prompt reply, I look forward to receiving the images and choosing an alternative view. I must say your help in this matter has been outstanding, it is a pleasure to deal with a company who truly cares about it’s customers, a rare thing nowadays”
Added 16th March 2011
“I am writing to say Thank you because I have been so impressed with your service. Unfortunately, the first item arrived damaged. A straightforward telephone call to a friendly/helpful member of your staff and a replacement was sent within 10 days. I noticed that the title of the map had been incorrectly stated on the reprint. Once again a telephone call to a friendly/helpful person and I was clear as to how things would be resolved. Within 2 weeks a replacement has once again been received. And even yesterday evening somebody telephoned me to arrange the refund to my Account of the Carriage Charge. My experience of using your service has been excellent. Mistakes and problems happen in Business all the time, but when you have an excellent Customer Service Team who are keen to resolve matters to a customers complete satisfaction it makes such a difference. If other Business took the same attitude as yourselves towards Customer Service it would make such a difference to them. I will definitely be using you again. And most certainly recommending you to others”
Added 16th March 2011
“I received my order on Friday and was delighted with the quality of the photographs and the mounting, thank you very much”
Added 7th May 2011
“Just to say thank you for the 3 framed pictures of old Pontefract, they are lovely just as I wanted and very quick delivery. I am retiring from 48 years in the NHS and I am donating them to the ward at Pontefract Hospital where I worked as a Nurse. They will be delighted and will cheer up many patients that remember that era”
Added 16th March 2011
“I have just completed a jigsaw including four pictures of historic Repton (Derbyshire) and was delighted to find one actually showed a car my family owned, parked nr The Arch, Repton School. It was a Ford Squire, reg number clearly visible as 60 ARB-my father was the village policeman in the 50's, I remember being put in the back of the car with my sister, asleep in the middle of the night, to travel on family holidays to Cornwall! It was a lovely surprise..thankyo”
Added 16th March 2011
“I would like to say that I have only just discovered your website, and think it is absolutely wonderful. I have recommended it to several of my friends. I found out some more wonders of your site, that you can send messages to other people who have left messages. I was delighted to send a message to a girl who lived in Shere at the same time as I did 60+ years ago, and who is now in Australia. I cannot praise your site highly enough. Do keep up the good work”
Added 16th March 2011
“Thank you for the print of Slaithwaite, it arrived quickly, well packaged and intact, once again we are more than happy with the goods you supply. My husband is over the moon with his birthday present. Kind regards Mrs C Mellor. order no 29505”
Added 16th March 2011
“May I thank you most warmly for your response in sending a replacement framed print so very promptly, and for not requiring the return of the faulty original. The replacement is first class in every way”
Added 19th December 2016
“Excellent map with which we are absolutely delighted. Unbeatable service. Helpful customer service from Claire and Andrea. I have no hesitation in highly recommending Francis Frith. It is our second purchase and we will definitely be buying more :”
Added 16th March 2011
“Hello, Thank you very much for the replacement print, which arrived today. Your service has been exceptional and prompt. order 513055 customer ref: 267692”
Added 16th March 2011
“Hi Thank you so much for the framed map of our 'home', it is lovely to be able to match the places in the area to those shown on our house deeds, we have these since the land was a field, just as shown in the map! I only ordered the map by via the website on Sunday evening, and it arrived Thursday morning, a lovely surprise - thank you. We are now going to pick out pictures for a jigsaw for my parents of the places they have lived in for the last 50 years! Kind Regards Jane”
Added 16th March 2011
“Today I received the four prints I ordered and they are fantastic! Thank you so much; I know the people who are to receive them as gifts will be 'over the moon'”
Added 16th March 2011
“Print received today. Brilliant. Bought back many childhood memories.
Well done to you and the Mail.
Thank you”
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