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What people say:
Added 19th April 2018
“Hi Andrea. I have spoken to my son and his wife. They have received the picture. They are both delighted with it. Thankyou very much for your efforts”
Added 16th March 2011
“Hello, Just to say i received the calendar this morning, i am absolutely delighted with this, and to say thank you very much”
Added 21st July 2010
“Many thanks for a very enjoyable site where I have made contact with some old friends”
Added 16th March 2011
“I am writing to say Thank you because I have been so impressed with your service. Unfortunately, the first item arrived damaged. A straightforward telephone call to a friendly/helpful member of your staff and a replacement was sent within 10 days. I noticed that the title of the map had been incorrectly stated on the reprint. Once again a telephone call to a friendly/helpful person and I was clear as to how things would be resolved. Within 2 weeks a replacement has once again been received. And even yesterday evening somebody telephoned me to arrange the refund to my Account of the Carriage Charge. My experience of using your service has been excellent. Mistakes and problems happen in Business all the time, but when you have an excellent Customer Service Team who are keen to resolve matters to a customers complete satisfaction it makes such a difference. If other Business took the same attitude as yourselves towards Customer Service it would make such a difference to them. I will definitely be using you again. And most certainly recommending you to others”
Added 20th October 2020
“I just wanted to say how impressed I am with your company. It was very easy for me to choose the print, frame and size etc and it arrived very quickly and is absolutely beautiful. Thank you very much! Kind regards, Sara ”
Added 16th March 2011
“I have received my order that you sent to me in New Hampshire, USA - THANK YOU VERY MUC”
Added 18th November 2016
“Many thanks for sorting this out for me I know what a nightmare it is when things go technically wrong like this. Anyway I am pleased to say that the calendar has now arrived and it is everything we hoped it would be and I am sure it will be appreciated by the persons whose Xmas stocking it will be in”
Added 16th March 2011
“May I take this opportunity of saying how much I have enjoyed your book…”
Added 13th December 2012
“I am just writing to say how very please I was to receive my order this morning. 'Glorious Britian' (hardback) and Lincolnshire Living Memories (paperback) are to be given as a Christmas present to my stepfather and I'm sure he will be absolutely delighted. In particular the Glorious Britian book is superb - I just hope it won't look 'dog eared' by the time he receives it as it is very tempting to sit and read it myself before I hand it over! Excellent value for money, I will certainly recommend your website to friends and famil”
Added 25th October 2019
“I just wanted to thank you for such fantastic service and products! We are delighted with the two framed prints we bought as gifts to our parents during our wedding celebrations. The whole process was seamlessly simple and logical, and was so speedy with a great output. We're so pleased and will absolutely look to use Francis Frith's services again! Thank you :”
Added 16th March 2011
“Not really an enquiry but a tribute to your wonderful site. I just had to say how much I enjoy traveling back in time via such beautiful photography. Thank you so much and I hope that I am not out staying my welcome posting too many memories. Thanks again”
Added 16th March 2011
“To all at Francis Frith.I have just recieved my copy of 'I Remember When' which includes my entry about the Witch from my family's past (page 197, bottom right hand side).
As a hopeful as yet unpublished writer, it was fantastic to see my name in print! To know that other readers will see my own name has given me an enormous kick.
Also, the book itself is prooving to be a good read that I can pick up and put down at any time and I'll always find facinating stories, some of which have already brought back memories of my own.
My Dad is in hospital at the moment, so I'll be taking the book with me on my next visit to show him. He will be impressed with it too!
Thanks once again, all at Francis Frith for choosing to include my memory. I'll be using your site again to order very soon, and I'll sing your prais es to everyone I work with (whether they are interested or not)!
Best wishes.
Ann Martin (one very satisfied customer”
Added 16th March 2011
“Thank-you very much for your prompt reply, I look forward to receiving the images and choosing an alternative view. I must say your help in this matter has been outstanding, it is a pleasure to deal with a company who truly cares about it’s customers, a rare thing nowadays”
Added 1st January 2001
“Dear Francis Frith, I am 61 years old and for some years have been unable to locate a grave in North Wales based on a single photo taken in the 30s by my father (now deceased). Thanks to your Photo Gallery I found a cemetery that I didn't know existed, emailed them, and have located that grave. Your gallery is of inestimable value as a research tool. Thank you so much. Yours sincerely, John Hamilton-Smit”
Added 16th March 2011
“The photo arrived here in A1 condition 3 days ago. It's even better than I expected it to be and I'm so impressed with the photography and the really fast and convenient transatlantic transaction. It has been a very good experience as well as a good example of British business procedures and courteous customer service at it's very best.The photo of my former home; the old Rectory that my children and grandchildren have never seen is a treasure. The photo is even more special to me as my father's church was razed years ago and the Rectory was remodeled beyond recognition at the same time. Thanks to your photographic skills it will all live forever for me and my family”
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