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What people say:
Added 20th October 2017
“Dear Andrea
Today I have received the framed picture that I ordered, and want to thank everyone, not only for the lovely picture but for the service from yourselves as well.
Best wishes
Sue Cunningham”
Added 16th March 2011
“I am writing to say Thank you because I have been so impressed with your service. Unfortunately, the first item arrived damaged. A straightforward telephone call to a friendly/helpful member of your staff and a replacement was sent within 10 days. I noticed that the title of the map had been incorrectly stated on the reprint. Once again a telephone call to a friendly/helpful person and I was clear as to how things would be resolved. Within 2 weeks a replacement has once again been received. And even yesterday evening somebody telephoned me to arrange the refund to my Account of the Carriage Charge. My experience of using your service has been excellent. Mistakes and problems happen in Business all the time, but when you have an excellent Customer Service Team who are keen to resolve matters to a customers complete satisfaction it makes such a difference. If other Business took the same attitude as yourselves towards Customer Service it would make such a difference to them. I will definitely be using you again. And most certainly recommending you to others”
Added 16th March 2011
“I must thank you for the two superbly mounted photographs. They are absolutely exquisite, very evocative and nostalgic. Perfect in every way and beautifully packed. You are to be congratulated on a first class service, a great website and an amazingly good company all round”
Added 15th July 2022
Quality Picture
“I ordered a framed print recently as a present and it was exactly what I wanted with the relevant, personal touch of location. It has a professional quality. Ordering was straight forward and there were many choices and variations which resulted in a lovely picture. The picture was delivered in a matter of days. My relatives were really pleased with their present. I would definitely recommend Francis Frith”
Added 1st September 2020
“I have just received my Frances Frith picture of Alnmouth ( Northumberland) and am delighted with the picture and presentation. It depicts a house I lived in around 1945, and I have a rather old coloured post card of the same view. Thank you for your quick response and safe delivery. Best wishes. Frances Wells”
Added 16th March 2011
“….the print will become part of family history and a treasured possession. Many thanks”
Added 16th March 2011
“I received my framed prints this morning and I am really delighted with them, they are now proudly hanging on my living room wall. Thankyou very much”
Added 16th March 2011
“The two pictures of Chigwell Row arrived in good time. Thank you for getting things organised”
Added 8th April 2020
“I am writing to thank you for your kind e-card service at this awful time. As I do now wish to take too much advantage of your service - I have sent 5 so far for Easter - please let me know if there is a limit of use, and the price of the cards if I exceed the limit. I must say they have all been well received and cheered the recipients considerably at what is otherwise a dismal time. Thank you again. Keep Safe and Well”
Added 25th January 2018
“Please accept my thanks for your prompt delivery of my order for the framed Victorian map of Shropshire. This is intended as a present to my brother on a forthcoming significant birthday. I am delighted with the map and the framing: the standard of workmanship is immaculate.
I am so pleased with it that I will order one for myself in the near future. I will be in touch again when I am ready to do so.”
Added 16th March 2011
“I received my calendar this morning and i just wanted to let you know that i am so pleased with it! It looks great and i know the recipient will be delighted! Thanks, Haze”
Added 2nd May 2012
“Just a note to say thank you for such efficient service. I placed my order, express delivery, on Monday afternoon and it arrived today, Tuesday. Very impressed with both product and service”
Added 16th March 2011
“Hello, Just to say i received the calendar this morning, i am absolutely delighted with this, and to say thank you very much”
Added 20th October 2020
“I just wanted to say how impressed I am with your company. It was very easy for me to choose the print, frame and size etc and it arrived very quickly and is absolutely beautiful. Thank you very much! Kind regards, Sara ”
Added 16th March 2011
“It is a long time since I dealt with a company as efficient as yours. I congratulate you on the speed and the hassle free way in which you dealt with a picture I received that had been bent in the post. The customer service team answering the telephone have been trained very well and were polite and courteous. What really sealed the icing on the cake was to receive a replacement within 5 days. Congratulations on running a well organised, customer focused company, a real rarity in today's world”
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