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What people say:
Added 16th March 2011
“This book is a Christmas present from my grandchildren and has given me so much pleasure to read during my recent illness. Many of my relatives are still scattered around Devon…. Barnstaple is a particular favourite of mine, so again many sincere thanks for the pleasure and memories it has given me”
Added 30th April 2012
“I purchased two prints off you and I am writing to tell you how pleased I am.
They are beautifully mounted and presented, Thank you”
Added 16th March 2011
“Both items received safely. Both items wonderful!! Many thanks and a Happy Christmas to you all”
Added 11th March 2012
“I just wanted to say thank you very much for the very prompt delivery of the items I ordered for my father's 90th. The excellent telephone service and the safe delivery of the items yesterday, has meant that I don't need to wait in panic on the day in fear of missing the post. The items are perfect and I am sure I will be ordering again in the future”
Added 23rd November 2022
“I’ve bought from this company before and as always, a first class service and produc”
Added 6th November 2020
“Hello lovely people, Oh my god! My frame arrived! It is my favourite picture of Walton on the naze village. I was so excited to see the picture amongst your selection and promised myself a frame. I fell in love with the village on holiday and consequently chose to travel from London to get married there. This item has made me soooo happy. A perfect picture, perfectly made to remind me of a perfect wedding day. This is the best present my hubby has bought for me. I am enjoying the e-cards and the free downloaded book. I would like to see you make a frame that you can choose to put more than one picture in. Thank you so much for your lovely work. See you soon. I'm already choosing my next items. You are a wonderful company!”
Added 14th August 2018
“Thank you so much for the print which arrived today. I only ordered it at the weekend - brilliant service”
Added 16th March 2011
“I felt I had to write to congratulate you on the production of such an excellent book…..I found the book of immense interest”
Added 16th March 2011
“Just to say a big thank you for the quality of the map I ordered from your company for a Christmas present. I was really pleased with it but was concerned I might not have enough wrapping paper left over- then what did i find but paper & gift tag included.
I am a very satisfied customer
Happy New Year & thanks once again to everyone concerne”
Added 25th March 2021
“Wow ! My framed print has arrived ..!! I am over the moon with it ... such an efficient and professional service ..!!! This is the only photograph that I have ever found of my house so I can’t Thankyou enough!! I will be ordering more of our local town!!
Thanks again !!!
”
Added 16th March 2011
“It is a long time since I dealt with a company as efficient as yours. I congratulate you on the speed and the hassle free way in which you dealt with a picture I received that had been bent in the post. The customer service team answering the telephone have been trained very well and were polite and courteous. What really sealed the icing on the cake was to receive a replacement within 5 days. Congratulations on running a well organised, customer focused company, a real rarity in today's world”
Added 18th October 2017
“It arrived this morning, and I just wanted to let you know I am over the moon with it. It’s really beautiful and I would recommend your business highly”
Added 8th January 2018
“Outstanding customer service.
I ordered a photographic memories book during the christmas holiday period for a relative's birthday on Jan 5th and given the published printing dates and closedown I anticipated and was happy that she would receive it within a week or so of her birthday. However my order was obviously prioritised on your return to work (from the birthday message we put in the book) and she actually received it on her birthday. Thank you very much for what I consider is outstanding customer service and extraordinary attention to detail. She was thrilled to receive the book too”
Added 24th April 2019
“I just wanted to say thank you for your help and for the excellent service provided by Francis Frith - my order arrived yesterday, so much sooner than anticipated, and it looks fantastic!”
Added 16th March 2011
“I am writing to say Thank you because I have been so impressed with your service. Unfortunately, the first item arrived damaged. A straightforward telephone call to a friendly/helpful member of your staff and a replacement was sent within 10 days. I noticed that the title of the map had been incorrectly stated on the reprint. Once again a telephone call to a friendly/helpful person and I was clear as to how things would be resolved. Within 2 weeks a replacement has once again been received. And even yesterday evening somebody telephoned me to arrange the refund to my Account of the Carriage Charge. My experience of using your service has been excellent. Mistakes and problems happen in Business all the time, but when you have an excellent Customer Service Team who are keen to resolve matters to a customers complete satisfaction it makes such a difference. If other Business took the same attitude as yourselves towards Customer Service it would make such a difference to them. I will definitely be using you again. And most certainly recommending you to others”
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