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What people say:
Added 16th March 2011
“Cannot thank you enough for your very prompt response to my concerns, it is indeed 'real' Customer Service. I look forward to receiving my items”
Added 8th December 2011
“Received framed picture of Swanley today. Very pleased with purchase. It is a Christmas gift and will be very much appreciated”
Added 12th August 2011
“I recently ordered an A3 Wall Calendar and an Appointment Calendar and I wish to say how pleased I am with the calendars you sent me. The photos are excellent and I am sure my sister will be pleased with the Appointment Calendar when I send it to her later in the year. Thanks again for all your efforts”
Added 16th March 2011
“It is a long time since I dealt with a company as efficient as yours. I congratulate you on the speed and the hassle free way in which you dealt with a picture I received that had been bent in the post. The customer service team answering the telephone have been trained very well and were polite and courteous. What really sealed the icing on the cake was to receive a replacement within 5 days. Congratulations on running a well organised, customer focused company, a real rarity in today's world”
“Thank you very much for my framed photos - the quality is excellent and I 'was over the moon' when I first saw them and of how well they all turned out. The photos are certainly a talking point of days gone by and the memories they bring back. And thank you so much for having the photos available, and I will order more framed photos in the future of Swanley.
”
Added 14th August 2018
“Thank you so much for the print which arrived today. I only ordered it at the weekend - brilliant service”
Added 16th March 2011
“I am writing to say Thank you because I have been so impressed with your service. Unfortunately, the first item arrived damaged. A straightforward telephone call to a friendly/helpful member of your staff and a replacement was sent within 10 days. I noticed that the title of the map had been incorrectly stated on the reprint. Once again a telephone call to a friendly/helpful person and I was clear as to how things would be resolved. Within 2 weeks a replacement has once again been received. And even yesterday evening somebody telephoned me to arrange the refund to my Account of the Carriage Charge. My experience of using your service has been excellent. Mistakes and problems happen in Business all the time, but when you have an excellent Customer Service Team who are keen to resolve matters to a customers complete satisfaction it makes such a difference. If other Business took the same attitude as yourselves towards Customer Service it would make such a difference to them. I will definitely be using you again. And most certainly recommending you to others”
Added 10th November 2016
“Brilliant site, thank you. The photos bring back so many memories of bygone times”
Added 19th June 2017
“Dear Andrea, many thanks to you and to Claire for all the trouble you have taken to put matters right for me and to find the best possible map for me to give as a gift. I cannot tell you how impressed I am to receive such kind and courteous service and I will certainly be glad to use your firm again in the future.”
Added 16th March 2021
“Just wanted to give you some feedback regarding the order quoted above. We found it easy to place the order and were extremely pleased when the framed photo arrived. It was for a friend's 70th birthday and she was delighted with it. We will certainly use your company again in the future and would recommend your products”
Added 4th November 2021
“Hi, just to let you know that I have received my order and I am absolutely delighted with it and also the speed of delivery. I would definitely recommend you to family and friends.
Many thanks and Kind Regards
Maureen”
Added 4th January 2018
“I would just like to send your company a big thank you for my order of a framed print received before Christmas. Everything was perfect, from the ease of ordering, the delivery and, of course, the superb product. I'm not one to heap praise but your Company has so impressed me that I had to let you know. Thank you again, Wishing you a happy New Year, and assuring you of my continued custom, Sue Manning”
Added 29th November 2017
“Just received the map and photo both on canvas on wood frames.
These are excellent, the image is sharp and crisp, I was a bit concerned because it was on canvas but it is very good.
The wooden frames are excellent, very robust and well finished.
I didn't want the standard glass frame as the image would look a bit odd because it was small compared with the overall frame so I took a gamble on having the canvas ones as the size is just the image plus a bit.
Very happy with these.
Best wishes
Ian”
Added 16th March 2011
“To all at Francis Frith.I have just recieved my copy of 'I Remember When' which includes my entry about the Witch from my family's past (page 197, bottom right hand side).
As a hopeful as yet unpublished writer, it was fantastic to see my name in print! To know that other readers will see my own name has given me an enormous kick.
Also, the book itself is prooving to be a good read that I can pick up and put down at any time and I'll always find facinating stories, some of which have already brought back memories of my own.
My Dad is in hospital at the moment, so I'll be taking the book with me on my next visit to show him. He will be impressed with it too!
Thanks once again, all at Francis Frith for choosing to include my memory. I'll be using your site again to order very soon, and I'll sing your prais es to everyone I work with (whether they are interested or not)!
Best wishes.
Ann Martin (one very satisfied customer”
Added 16th March 2011
“I am really thrilled with your website. I am visiting it after having bought your Around Manchester book. My family come from Salford and Manchester and I am ordering some photos from the book”
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