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What people say:
Added 16th March 2011
“I am writing to say Thank you because I have been so impressed with your service. Unfortunately, the first item arrived damaged. A straightforward telephone call to a friendly/helpful member of your staff and a replacement was sent within 10 days. I noticed that the title of the map had been incorrectly stated on the reprint. Once again a telephone call to a friendly/helpful person and I was clear as to how things would be resolved. Within 2 weeks a replacement has once again been received. And even yesterday evening somebody telephoned me to arrange the refund to my Account of the Carriage Charge. My experience of using your service has been excellent. Mistakes and problems happen in Business all the time, but when you have an excellent Customer Service Team who are keen to resolve matters to a customers complete satisfaction it makes such a difference. If other Business took the same attitude as yourselves towards Customer Service it would make such a difference to them. I will definitely be using you again. And most certainly recommending you to others”
Added 16th March 2011
“I am delighted with the two books I've received, Whitby and Yorkshire and will get much pleasure from them. As children my brothers and I spent many happy hours on the Sands as they were called by that name in the 1930s - not the Beach as it is named today”
Added 16th March 2011
“Just a note to say that the replacement picture arrived safely and without being bent in half! I really appreciate you sending a replacement and shall be letting the Post Office know that I found their response most unhelpful. Thank you again. It's so nice to find a company who care about their customers in this way”
Added 25th October 2019
“I just wanted to thank you for such fantastic service and products! We are delighted with the two framed prints we bought as gifts to our parents during our wedding celebrations. The whole process was seamlessly simple and logical, and was so speedy with a great output. We're so pleased and will absolutely look to use Francis Frith's services again! Thank you :”
Added 15th July 2022
Quality Picture
“I ordered a framed print recently as a present and it was exactly what I wanted with the relevant, personal touch of location. It has a professional quality. Ordering was straight forward and there were many choices and variations which resulted in a lovely picture. The picture was delivered in a matter of days. My relatives were really pleased with their present. I would definitely recommend Francis Frith”
Added 24th March 2021
“Received our Mugs here in Michigan USA. They arrived in perfect condition, exactly as advertised. Could not be more pleased with the personal service. The map on the mug was cropped exactly as requested to show specifically the area farmed by my ancestors in the 1850s. A great reminder of our heritage. Thank you, Jack Ledger”
Added 16th May 2017
“We received the package yesterday and we LOVE it. Thank you to you and your team on working with me on this and being so easy to work with to make sure I got what I wanted. The canvas was perfect, the writing clear and the map with the buildings marked is great. Turned into the perfect birthday gift which I had hoped for.”
Added 6th December 2018
“Good afternoon. I have just received the above orders and am absolutely delighted with them. The quality is outstanding and I shall be in touch after Christmas to order more prints which evoke memories of childhood”
Added 16th March 2011
“I just wanted to write and let you know how much I have enjoyed all the information on your website. I stumbled across it quite by accident from another website and have been enthralled for the past hour or so. Thank you for a fascinating look into the past and for the beautiful photos”
Added 16th March 2011
“Thank you so much. I cannot recommend your customer service highly enough. I shall certainly continue to use you in the future, and encourage anyone else to do so as well.
Yours gratefull”
Added 16th March 2011
“I am really thrilled with your website. I am visiting it after having bought your Around Manchester book. My family come from Salford and Manchester and I am ordering some photos from the book”
Added 26th October 2021
“just wanted to let you know that the order has arrived today!
this is great, as it is my partner's birthday, so I wanted to thank you all for a fantastic service!
Many thanks to all the team.”
Added 16th March 2011
“I'd just like to say that I was pointed towards your website after issuing a 'help' plea to my colleagues. I have been hunting for old prints from photographs of a particular area for months........and you had the answer!! I've subsequently put in an order today and, subject to it being as good as your site leads me to believe, I may well be submitting more orders!! Thank you so much”
Added 12th July 2019
“Thanks for your prompt service and excellent customer service, framed prints arrived this morning”
Added 18th May 2020
“ I was just searching for a photograph of a shop that my Grandfather and Father ran at 7 Bridge Street, Wye. Great to find one. My family ran the paper shop from 1962 until I think the Kettles took over. I can't be sure of the end date as both my Grandfather and father have now passed. I can remember living there as a young boy (from age of 4). I also remember the shop being flooded when the river broke it banks. I thought I would just share this with you. I have been back a number of times since and it is great to find your site”
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