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What people say:
Added 21st October 2016
“Thank you so much for my 2 framed photo prints of Weobley which arrived today.They were great and the framing was superb.Will certainly use you again.What a nice company to deal with.”
Added 24th April 2019
“I just wanted to say thank you for your help and for the excellent service provided by Francis Frith - my order arrived yesterday, so much sooner than anticipated, and it looks fantastic!”
Added 26th October 2011
“Thank you so much for your speedy reply and for confirmation that you have corrected my error, it is very much appreciated. Wishing you a prosperous run up to Christmas as your products and service is superb”
“I have just viewed many beautiful online pictures of old Rochdale. My memories only go back to the 1960's when I started work there but my mother shared her memories of days back to the 1920's or so. What a town to be proud of in the old days and what proud people Rochdalians were. I wish the same could be said of the town nowadays. So sad what has happened. Thank you so much for the marvellous pictures that have both made me smile and brought a tear or two. God bless you”
Added 16th March 2011
“May I take this opportunity of saying how much I have enjoyed your book…”
Added 16th March 2011
“Just a short note to say thank you for the wonderful prints I have received and speedy delivery. I had a couple of friends round last night and they have been literally lost for words. Keep up the good work. Best wishes for a happy and successful 2007”
Added 16th March 2011
“I am writing to say Thank you because I have been so impressed with your service. Unfortunately, the first item arrived damaged. A straightforward telephone call to a friendly/helpful member of your staff and a replacement was sent within 10 days. I noticed that the title of the map had been incorrectly stated on the reprint. Once again a telephone call to a friendly/helpful person and I was clear as to how things would be resolved. Within 2 weeks a replacement has once again been received. And even yesterday evening somebody telephoned me to arrange the refund to my Account of the Carriage Charge. My experience of using your service has been excellent. Mistakes and problems happen in Business all the time, but when you have an excellent Customer Service Team who are keen to resolve matters to a customers complete satisfaction it makes such a difference. If other Business took the same attitude as yourselves towards Customer Service it would make such a difference to them. I will definitely be using you again. And most certainly recommending you to others”
Added 16th March 2011
“Hello, Thank you very much for the replacement print, which arrived today. Your service has been exceptional and prompt. order 513055 customer ref: 267692”
Added 6th December 2018
“Good afternoon. I have just received the above orders and am absolutely delighted with them. The quality is outstanding and I shall be in touch after Christmas to order more prints which evoke memories of childhood”
Added 27th November 2012
“Just to let you know that I much appreciate the excellent quality of the three prints I ordered and received from you last August. Also that they were beautifully mounted, ready for framing, and very well packaged so as to arrive here in Scotland safe and in perfect condition. Thank you and kind regards”
Added 28th November 2022
“Very prompt service.
Lovely clear pictures on calendar.
I choose a different calendar every year, and always very good.
Thankyou very much”
Added 16th March 2011
“I just want to say a massive thank you to you! I put a family memory on your site around last Christmas and I was contacted by my 3rd cousin in Canada,who had mountains of family photos and info. We are now sharing photos and discs, and email regularly.
Thanks again. Donna. I will be purchasing something from the site sometime soon”
Added 1st July 2022
Mug with a map!
“I ordered a mug with a 19th century map to be printed on it. I'm so pleased with the result! Great quality print, really clear. It's a gift for my Aussie cousin, we are both into family history and the map actually shows the tiny village where our ancestors lived. I would definitely recommend this service. Delivery was good and I was kept informed. Thank you Francis Frith”
Added 16th May 2017
“I just wanted to email you and say 'thank you very much' for being so helpful with my last minute Warlingham picture order on Thursday 27th April. Although Francis Frith were not able to offer a Saturday delivery, I really appreciated your willingness to still take my order, while I arranged my own courier collection, and doing all you could to make it work. Even taking the trouble to ring to say you had yet to receive the parcel label from me, (which had been held up in the cloud).
I can report that the picture was delivered to me Saturday morning and it looked really good. It was for a 70th birthday present of a family Friend. I wrapped it up and was then able to take it along on Sunday lunchtime for the celebration meal.
The next day I received an email from our friend, thanking my Fiancee and me for a 'kind, thoughtful and interesting gift' and that they had 'spent a bit of time' (that day) 'checking out what buildings are still in the vicinity of the Green.
Thank you Andrea, thank you team in the workshop for the quick turn around, and thank you Francis Frith.”
“Thank you very much for my framed photos - the quality is excellent and I 'was over the moon' when I first saw them and of how well they all turned out. The photos are certainly a talking point of days gone by and the memories they bring back. And thank you so much for having the photos available, and I will order more framed photos in the future of Swanley.
”
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