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What people say:
Added 5th July 2019
“Thank you very much for the excellent, prompt service and delivery of my order. It's a gift for my father's 94th birthday next month, hence the search for a photograph of somewhere in Plymouth (he was born there and always lived there) from the year 1925. I am sure he is going to be delighted with the gift; it's always so difficult to find something "different" for a gift when somebody has attained that age and has everything! Much appreciated.”
Added 16th March 2011
“Just wanted to let you know that the picture has arrived & is fabulous! Thank you so much for all your, & the company's, help in getting it here on time. I really can't thank you enough.
I look forward to buying more items from you in the future”
Added 16th March 2011
“I was given this as a fathers day present,but the card was slightly creased, when I rang you , I was greeted by a friendly member of your staff, who was more then happy to send me a replacement which I reieved today. I would like to congratulate yourselves on an fast and excellent service, and I hope to use you again in the future. MANY THANK”
Added 16th March 2011
“I have finally received my eagerly awaited copy of the book "I Remember When...". I was curious as to which story your company had published in the book. I was overwhelmed and astonished to see that you have published four of my stories, one of which is on Page 69. This entailed the story of the Majestic Cinema in Mitcham and my subsequent dream of going to the South Pacific. The pictures attached are in fact one of the islands I lived on for 14 years with my husband and two daughters - the youngest was born there and the eldest was 16 months when we arrived. We were there when Papua New Guinea became an Independent Nation and I have many experiences and memories of the island of New Britain - of course I have written these down - but are only for private publication. We left when my husband was murdered, but that is another story.
I continue to live in the Pacific and at the moment I am in Far North Queensland, Australia.
I will continue to write on your site on the different places I visited during my young years. I enjoy reading the book, it is very well presented, and learning of more experiences of the other writers in the book.
Thank you again for publishing my stories and I look forward to seeing another book published next year, whether it has any of my stories in it or not.
I would be grateful if you can forward my thanks to John M Buck”
Added 19th April 2018
“Hi Andrea. I have spoken to my son and his wife. They have received the picture. They are both delighted with it. Thankyou very much for your efforts”
Added 16th March 2011
“This book is a Christmas present from my grandchildren and has given me so much pleasure to read during my recent illness. Many of my relatives are still scattered around Devon…. Barnstaple is a particular favourite of mine, so again many sincere thanks for the pleasure and memories it has given me”
Added 16th May 2017
“I just wanted to email you and say 'thank you very much' for being so helpful with my last minute Warlingham picture order on Thursday 27th April. Although Francis Frith were not able to offer a Saturday delivery, I really appreciated your willingness to still take my order, while I arranged my own courier collection, and doing all you could to make it work. Even taking the trouble to ring to say you had yet to receive the parcel label from me, (which had been held up in the cloud).
I can report that the picture was delivered to me Saturday morning and it looked really good. It was for a 70th birthday present of a family Friend. I wrapped it up and was then able to take it along on Sunday lunchtime for the celebration meal.
The next day I received an email from our friend, thanking my Fiancee and me for a 'kind, thoughtful and interesting gift' and that they had 'spent a bit of time' (that day) 'checking out what buildings are still in the vicinity of the Green.
Thank you Andrea, thank you team in the workshop for the quick turn around, and thank you Francis Frith.”
Added 8th January 2018
“Outstanding customer service.
I ordered a photographic memories book during the christmas holiday period for a relative's birthday on Jan 5th and given the published printing dates and closedown I anticipated and was happy that she would receive it within a week or so of her birthday. However my order was obviously prioritised on your return to work (from the birthday message we put in the book) and she actually received it on her birthday. Thank you very much for what I consider is outstanding customer service and extraordinary attention to detail. She was thrilled to receive the book too”
Added 16th March 2011
“I wish to say a huge thank you for my order. I placed this on Tuesday evening and have received in the post this morning. I am extremely pleased with my purchase and I wish to thank everyone there for pushing through my order. It really is very muchly appreciated. Thanks and kind regard”
Added 16th March 2011
“I have this morning received the above order, and would like to say that I am really pleased with the photos, they are lovely, and of excellent quality. I would definitely place an order with you again should I need any more pictures, and would pass on your web-site to any friends that wanted the same. Thank you for an excellent service”
Added 25th October 2019
“I just wanted to thank you for such fantastic service and products! We are delighted with the two framed prints we bought as gifts to our parents during our wedding celebrations. The whole process was seamlessly simple and logical, and was so speedy with a great output. We're so pleased and will absolutely look to use Francis Frith's services again! Thank you :”
Added 16th March 2011
“My son located your website and found a picture of my grandparents home, he had the picture framed by you and presented it to me as an xmas present. I have to say that i was absolutley delighted with it”
Added 16th March 2011
“Just wanted to say that I am extremely pleased with the framed print I ordered - it's lovely. The whole process was trouble-free so I wish to complement your team - you answered my query about delivery times promptly and accurately. I placed my order on Wednesday and I took delivery at 12.00 noon today (Friday).
An excellent picture and an excellent service. I shall certainly be placing future orders with you.
Thank you”
Added 19th October 2016
“Just a brief note to say the map has arrived safely and is all that we had hoped, and more!
Thank you for all your help and your team for completing the commission with time to spare.
”
Added 16th March 2011
“I'm new to the site and just think it is fantastic!...expect plenty more orders over the summer delivered to my address”
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