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What people say:
Added 25th November 2012
“I just wanted to thank you for the wonderful service on 2 calendars I ordered. I got them sent to my address in New Zealand but one was intended for my sister in USA. I didn't thnk they would arrive in time for me to send to her for Xmas, but thanks to your excellent serivce, they arrived in plenty of time to include one in her parcel. They were very well packaged, too.
Thanks again, she will be thrilled when her calendars arrives!”
Added 10th November 2022
Excellent Service!
“I ordered two books from Frances Frith, they came in two days, very quick service, books were very well packaged and arrived in excellent condition. Will be using them again in the future”
Added 16th March 2011
“I am writing to say Thank you because I have been so impressed with your service. Unfortunately, the first item arrived damaged. A straightforward telephone call to a friendly/helpful member of your staff and a replacement was sent within 10 days. I noticed that the title of the map had been incorrectly stated on the reprint. Once again a telephone call to a friendly/helpful person and I was clear as to how things would be resolved. Within 2 weeks a replacement has once again been received. And even yesterday evening somebody telephoned me to arrange the refund to my Account of the Carriage Charge. My experience of using your service has been excellent. Mistakes and problems happen in Business all the time, but when you have an excellent Customer Service Team who are keen to resolve matters to a customers complete satisfaction it makes such a difference. If other Business took the same attitude as yourselves towards Customer Service it would make such a difference to them. I will definitely be using you again. And most certainly recommending you to others”
Added 28th September 2012
“I was delighted to receive my parcel on Wednesday of this week, having taken only seven days in transit to Brisbane "down under".
So Thank you very much for your very prompt attention to my order.
The quality of the books is superb and my family and I look forward to many Happy hours reminiscing about the places we know and love so much.
I will definitely be ordering from you again”
Added 16th March 2011
“…I commend you on research and the quality of this book as first class”
Added 1st January 2001
“I posted a comment about how I was evacuated to Ystalyfera at the beginning of World War 11 (late 1930 ) and stayed with my aunt and uncle at Bryncelyn. Low and behold I have received a reply from the son of my long lost cousin, Conway Rees! They now live in Chicago USA and through the Francis Frith website we are now in contact after 60 years. I can't believe it and am eternally grateful for this opportunity”
Added 16th March 2011
“I recently bought from you a framed photograph of Binbrook Church in Lincolnshire for my grandmother's birthday. I would like to thank you for a wonderful product - she was very happy with the family around her, pointing out different places from her youth (and family graves!) and declared it the best present she had received in many years. You have made her very happy and I look forward to using your service again in the future. With thanks.
I recently bought from you a framed photograph of Binbrook Church in Lincolnshire for my grandmother's birthday.
I would like to thank you for a wonderful product - she was very happy with the family around her, pointing out different places from her youth (and family graves!) and declared it the best present she had received in many years.
You have made her very happy and I look forward to using your service again in the future.
With thanks
Dear Sir / Madam
I recently bought from you a framed photograph of Binbrook Church in Lincolnshire for my grandmother's birthday.
I would like to thank you for a wonderful product - she was very happy with the family around her, pointing out different places from her youth (and family graves!) and declared it the best present she had received in many years.
You have made her very happy and I look forward to using your service again in the future.
With thanks
I recently bought from you a framed photograph of Binbrook Church in Lincolnshire for my grandmother's birthday. I would like to thank you for a wonderful product - she was very happy with the family around her, pointing out different places from her youth (and family graves!) and declared it the best present she had received in many years. You have made her very happy and I look forward to using your service again in the future”
Added 16th March 2011
“Just to let you know my replacement photo arrived today, in perfect condition. I would just like to thank you for the quick and efficient service provided by you and your company,it is very much appreciated. Wishing you and all the staff at the company a Merry Christmas”
Added 18th December 2017
“I have today received my book and wanted to let you know that I am delighted. Just what I wanted and thank you for a very efficient service and quick delivery”
Added 16th March 2011
“Hi, Just to let you know I received the pics today and am absolutely delighted with them. They are superb quality and superbly mounted. Absolutely brilliant ! Many, many thanks”
Added 26th October 2011
“Thank you so much for your speedy reply and for confirmation that you have corrected my error, it is very much appreciated. Wishing you a prosperous run up to Christmas as your products and service is superb”
Added 19th November 2022
Mug with photograph
“The photograph curves around the sides of the mug and looks very attractive. It is a very nice present”
Added 16th March 2011
“Both items received safely. Both items wonderful!! Many thanks and a Happy Christmas to you all”
Added 28th November 2022
“Very prompt service.
Lovely clear pictures on calendar.
I choose a different calendar every year, and always very good.
Thankyou very much”
Added 6th December 2018
“Good afternoon. I have just received the above orders and am absolutely delighted with them. The quality is outstanding and I shall be in touch after Christmas to order more prints which evoke memories of childhood”
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