We take the quality of our goods very seriously indeed.
The Francis Frith Collection contains over 300,000 photographs which are available in over 50 different product formats, so every Frith product you order will be made especially for you. We are confident you will be delighted with the product you receive and that you will enjoy them for many years to come. If that is the case, then please tell your friends and perhaps even consider sending us a comment via our web site by going to the Contact Us page and selecting 'Product Feedback' as your enquiry type. We do take great care in making and packing every order. However, if there is anything about your delivery that you are not happy with - please tell us (by mail, email or telephone) and we will try to resolve whatever queries you may have.
Of course, if we have made a mistake with your order we will be happy to replace any affected items under our "No Quibbles" Guarantee. Should this be the case please call or email our Customer Services office as below:
Tel: 01722 716 376
25-Year Workmanship & Materials Limited Guarantee
We are extremely proud of our handmade products, and make considerable efforts to ensure that every item we despatch from our workshops is in pristine condition. We are happy to stand by our the quality of our workmanship and the materials we use. We guarantee that our photo prints and canvases will be free from material or workmanship defects for 25 years from the date of production. If in that time you discover a material or workmanship defect, we will repair or replace your product.
The Small Print
There are a few points our lawyers would like us to make clear, as follows:
We guarantee that our print and canvas products will be free from defects in materials and workmanship for a period of 25 years from the date of production. If a product proves defective during this period, we will, at our option, either repair the defective product without charge for parts and labor, or provide a replacement in exchange for the defective product. If we are not able repair or replace the product, from curent stock at the time of claim, using materials identical to those originally used on the defective product, we will provide the closest possible replacement from our current product range, as at the time of claim under this guarantee.
The products to which this guarantee applies are photo prints, photos on canvas, map prints and maps on canvas only.
This guarantee applies to products purchased, delivered to, and used within the United Kingdom only.
This guarantee applies to products purchased direct from us and not via any third-party.
We may at our discretion require proof of purchase in order to provide service under the terms of this guarantee.
This guarantee shall not apply to any defect, failure or damage caused by improper use or improper or inadequate maintenance and care or through normal wear and tear. We shall not be obligated to furnish service under this guarantee to repair damage resulting from or connection to commercial or professional use.
This guarantee is given with respect to the product in lieu of any other guarantees or warranties, express or implied. We hereby disclaim any implied warranties of merchantability or fitness for a particular purpose.
Our responsibility to repair or replace defective products is the sole and exclusive remedy provided by this guarantee. We will not be liable for any indirect, special, incidental, or consequential damages however they may arise or be caused.
This guarantee is offered on and applicable to orders placed after August 15th 2015.
Your statutory rights are not affected.