Coronavirus: Thank you for your continued support in these difficult times. Since our office and factory are in a rural area, our staff travel to work individually by car and we have enough space to maintain social distancing, so in consultation with our staff, we have decided to remain open for business unless government policy changes.
We are still able to despatch most of our products, however, the ones listed below (that are made by other manufacturers) will not be available for a while.

Tableware (Coasters & Placemats) and Wallpaper.

Our despatch times are normal, but Royal Mail & Parcelforce delivery times are varying depending on location - some parcels arrive next day and others are taking up to 10 days, which we have no control over.

We will update this message as anything changes.

Safe & Secure

We use bank-strength, industry-standard security.

No Francis Frith customers have ever reported fraudulent use of a credit or debit card as a result of purchases made online with us.

When the padlock appears in your address bar, you know you can trust that the information you transmit to us is safe and secure.

We do not store your credit card information. When you enter your credit card details, your transaction is authorised and we immediately destroy the information. There is no risk of it being stolen from our systems, since we do not keep it in our possession.

We use secure-server software which encrypts all your personal information including credit or debit card number and name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet. In the event of unauthorised use of your credit or debit card, most banks and card issuers either cover all the charges or may limit your liability to just £50.00. In the unlikely event of unauthorised use of your credit or debit card, you should notify your card issuer immediately in accordance with its terms and conditions.