Customer Comments

Some of our customers have been kind enough to write and let us know how they feel about us or our products. This is a small selection.

Displaying Comments 176 - 200 of 286 in total

thank you so much. I placed this order as a fathers day present and after having read the timescales involved, fully expected the order to miss the fathers day deadline of sunday 18th June and realised this was my fault for leaving it to the last minute and was perfectly happy to explain to my father in law that his present would be a few days late. how happy was I when I rang him to explain this, when he told me that he had a parcel waiting on his doorstep for him when he returned from his holiday on the thursday!! I was amazed that you managed to get this wonderful present made and delivered within a matter of days and it was actually 3 days early for fathers day. thank you so much for your efforts and speediness.

a very grateful customer who will definitely recommend your services to friends and family

Sent in by Vanessa Johnson

I received my framed prints this morning and I am really delighted with them, they are now proudly hanging on my living room wall. Thankyou very much.

Sent in by Terence Robinson

Just a quick line to say that I received my framed historical map today and it is utterly wonderful. The gallery style frame is perfect and everything is just how I wanted it. Many thanks for a job well done.

Sent in by Steve Hill

I just wanted to thank you very much for such prompt service. I am delighted with my picture and will definitely be recommending you to my friends. Many thanks, Isla

Sent in by Isla Donald

I have just completed a jigsaw including four pictures of historic Repton (Derbyshire) and was delighted to find one actually showed a car my family owned, parked nr The Arch, Repton School. It was a Ford Squire, reg number clearly visible as 60 ARB-my father was the village policeman in the 50's, I remember being put in the back of the car with my sister, asleep in the middle of the night, to travel on family holidays to Cornwall! It was a lovely surprise..thankyou

Sent in by Shelagh Barlow

Print received today. Brilliant. Bought back many childhood memories.
Well done to you and the Mail.
Thank you.

Sent in by Mike Lingard

I am writing to say Thank you because I have been so impressed with your service. Unfortunately, the first item arrived damaged. A straightforward telephone call to a friendly/helpful member of your staff and a replacement was sent within 10 days. I noticed that the title of the map had been incorrectly stated on the reprint. Once again a telephone call to a friendly/helpful person and I was clear as to how things would be resolved. Within 2 weeks a replacement has once again been received. And even yesterday evening somebody telephoned me to arrange the refund to my Account of the Carriage Charge. My experience of using your service has been excellent. Mistakes and problems happen in Business all the time, but when you have an excellent Customer Service Team who are keen to resolve matters to a customers complete satisfaction it makes such a difference. If other Business took the same attitude as yourselves towards Customer Service it would make such a difference to them. I will definitely be using you again. And most certainly recommending you to others.

Sent in by Martin Deadman

I have this morning received the above order, and would like to say that I am really pleased with the photos, they are lovely, and of excellent quality. I would definitely place an order with you again should I need any more pictures, and would pass on your web-site to any friends that wanted the same. Thank you for an excellent service.

Sent in by Beryl Hammond

Very rarely get to write these. Ordered photo for my Dad at about 8.30 on Sunday night (18th) delivered, correct in all regards on 21st. Thank you for getting this to me on time, I am looking forward to giving it to him for Christmas as it shows his primary school and the road he grew up in and is much better than the bar of fruit and nut my brother and I agreed earlier were the only things he would think of if asked to choose a christmas present. Nice also to receive an acknowledgment as a customer thanking me too. Keep up the good work and a Merry Christmas to you.

Sent in by Alicia Andrews

I was very excited to see this on your website to buy. My parents owned the village shop in the picture from the late 1950's (not sure what date) until 1965 when I was just under 2 years old. They sold your postcards in their shop and I still have some tucked away somewhere. They obviously were very involved in village life although both are now deceased. They used to talk very fondly about their time in Wetheral and the village characters. Thank you for making my Christmas with being able to purchase this item.

Sent in by Dawn Reynolds

Cannot thank you enough for your very prompt response to my concerns, it is indeed 'real' Customer Service. I look forward to receiving my items.

Sent in by Beverley Hart

The first jigsaw was such a success, I've just ordered three more for distant friends. Brilliant concept, great web site and nice discount offers.

Sent in by Sheila Cameron

I am so glad i used the Francis frith collection to buy my mum and mother in law there xmas presents.The pictures are fantastic and they will love them.I will spread the word around about your fantastic photo collection..Well done.

Sent in by Mr Q Brittain

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