Customer Comments

Some of our customers have been kind enough to write and let us know how they feel about us or our products. This is a small selection.

Displaying Comments 76 - 100 of 693 in total

I must say thank you for excellent service from your company. The Jigsaw I ordered last Friday was delivered on Monday in time for my father-in-law's birthday today. He is delighted with it. Really exceptional service! Kind regards April Startup (from Hong Kong).

Sent in by April Startup

I would like to thank you for your swift service in replacing this Jigsaw puzzle, it has arrived, as yet I have not unsealed it, I would like to thank you and your staff for an excellent service.

Sent in by Sonia Simpson

I have today received my 3 Tea Towels that I ordered last week over the phone as was having a problem online. I am absolutely delighted with them and can't wait for the recipients to open them. Thank you for your excellent service!

Sent in by Kate Davis

Re: 2 Calendars you prepared for me containing pictures of Old Slapton, Dartmouth & Beesands in South Devon which I sent to two friends who live in Dartmouth. This is just to relay their great admiration and appreciation for their gifts. They were overwhelmed to see pictures of their childhood village, Slapton and to have a different one every month next year will bring back many happy memories. So, you see, not every email you get on this screen is a complaint. Well done and thank you for offering this item. I got a Calendar for my parents last year with old pictures of Stanwell, Middlesex, where they were both born and they, too, were really happy and still haven't thrown it away. They just moved it to another place in the kitchen to make way for this year's 'ordinary' calendar. They are 84 and 85 years old.

Many thanks for making five people (including me!) very happy.

Sent in by Kathy Pooley

I just wanted to thank you for the wonderful service on 2 Calendars I ordered. I got them sent to my address in New Zealand but one was intended for my sister in USA. I didn't think they would arrive in time for me to send to her for Xmas, but thanks to your excellent service, they arrived in plenty of time to include one in her parcel. They were very well packaged, too. Thanks again, she will be thrilled when her Calendar arrives!

Sent in by Mrs Jane Chapman

Outstanding customer service. I ordered a Photographic Memories book during the Christmas holiday period for a relative's birthday on Jan 5th and given the published printing dates and closedown I anticipated and was happy that she would receive it within a week or so of her birthday. However my order was obviously prioritised on your return to work (from the birthday message we put in the book) and she actually received it on her birthday. Thank you very much for what I consider is outstanding customer service and extraordinary attention to detail. She was thrilled to receive the book too.

Sent in by Joyce Smith

I am just writing to Thank you for my order which arrived on Saturday. I am very pleased with it and will use your company again.

Sent in by Richard Norris

Recently I received my copy of "I Remember When" (I had a friend send it to me) I am extremely satisfied with the quality of this book. I am also grateful to you for choosing some of my own contributions to include in this fine coffeetable book
I firmly believe that the Francis Frith Collection is a wonderful way for us to memorialise our living experiences for others to read.

Again Thank You for these opportunities.

Sent in by Denman Lalonde

I must say thank you for excellent service from your company. The Jigsaw I ordered last friday was delivered on Monday in time for my father-in-law's birthday today. He is delighted with it. Really exceptional service! Kind regards April Startup (from Hong Kong)

Sent in by April Startup

Just a brief note to say the map has arrived safely and is all that we had hoped, and more! Thank you for all your help and your team for completing the commission with time to spare.

Sent in by Mrs Margaret Handy

Thank you for the excellent service on my order for two pictures, the product, delivery and packaging were superb. Our friends are amazed that pictures like these existed and have difficulty in believing how much our home area has changed and also how much is still the same! A cousin living in Leicestershire was in tears to see a picture of her grandmother's house she played in as a child. Thank You.

Sent in by Mr George Smith

I would just like to send your company a big thank you for my order of a framed print received before Christmas. Everything was perfect, from the ease of ordering, the delivery and, of course, the superb product. I'm not one to heap praise but your Company has so impressed me that I had to let you know. Thank you again, Wishing you a happy New Year, and assuring you of my continued custom, Sue Manning

Sent in by Sue Manning

I placed an order early Monday afternoon July 3rd and received it this morning (July 5th) despite the order including a book with a personal message on the flyleaf.

Even though we paid for expedited delivery this is still incredibly quick service!

The way life seems to work is that people are very quick to complain but slow to say thank you.

The map and the book are exactly what I wanted and I am staggered as well as being impressed at the rapid turnaround of and completion of the order.

Suffice to say, thank you and I will have no hesitation in recommending Francis Frith to anybody looking for a special gift or historical memento.

Sent in by Mr Ian Rolfe

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